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#1 Way to Remove 'Matthews and Michaels' (Hurting Your Score)

Last updated 09/09/25 by
The Credit People
Fact checked by
Ashleigh S.
Quick Answer

Matthews and Michaels is a debt collector, and if they're on your credit report, you likely have a collection account hurting your score. You could try paying the debt or disputing it yourself with all three credit bureaus - both paths are stressful and could potentially backfire, especially if the debt gets verified or your score doesn't improve.

Before doing either, call us - our credit experts (20+ years experience) will pull your full report, review it with you, and help map out a smarter, personalized plan to handle it all, stress-free.

You Shouldn’t Ignore Matthews And Michaels On Your Credit Report

If Matthews and Michaels is reporting inaccurately, it may be hurting your credit score more than you realize. Call us today for a free credit report review - no pressure, no commitment - and we'll help you identify errors, dispute negative items, and explore the best steps to start fixing your credit.
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Why is Matthews and Michaels calling me?

Most likely they reached out because a creditor assigned or sold an account tied to your information, though skip-tracing mistakes, wrong-number matches, or outright scams can also trigger calls.

Common triggers are assigned collections, purchased debt, skip-tracing errors, wrong-number identity matches, and phishing attempts; verify before engaging by never confirming SSN or DOB, ask for a written validation under 15 U.S.C. §1692g, demand the collector's full legal name and mailing address, and cross-check any account against your credit files first. For basics on your rights and what collectors may do, see CFPB debt collection basics, and to pull your reports use free annual credit reports.

Log call dates and times, save voicemails, and don't call back until you've reviewed your reports or had a professional check them, especially if you're unsure who's right. If the collector fails to mail validation, treat the debt as unverified. If it's not your account, send a written cease-contact or wrong-party notice and keep records, because documentation wins disputes.

  • Recognize the debt → wait for the mailed letter, then validate.
  • Unsure → send a no-admission validation request.
  • Wrong person → send a written cease-contact/wrong-party notice.
  • Save dates, times, and voicemails.
  • Never confirm SSN/DOB on the phone.
  • Consider a professional credit report review before calling back.

Which debt types does Matthews and Michaels typically collect?

They usually pursue charged-off consumer accounts: credit cards, personal loans, medical bills, telecom/utilities, retail cards, and auto deficiency balances.

When Matthews and Michaels operates as a contingency collector they act for the original creditor and need original-account paperwork; when they act as a debt buyer they rely on a bill of sale and assignment chain, so proof standards and your negotiation leverage change by debt type.

  • Credit cards, key proof: charge-off statement or original cardholder statements.
  • Personal loans, key proof: signed promissory note or loan contract.
  • Medical bills, key proof: itemized bill plus EOB/insurance responses.
  • Telecom/utilities, key proof: billing history and service agreement.
  • Retail store cards, key proof: account statements and purchase receipts.
  • Auto deficiency balances, key proof: vehicle payoff, bill of sale, and deficiency calculation.
  • Payday/small-dollar loans, key proof: original signed agreement and assignment documentation.

Identify the original creditor, charge-off date, and for medical debts check insurance, HSA, or charity options before negotiating.

Is Matthews and Michaels Legit or a Scam? How to Tell

Matthews and Michaels may be a legitimate debt collector, but many scammers use that name, so never assume authenticity - verify before paying.

  • Demand the written §1692g validation notice within five days and don't pay until you get it.
  • Confirm they hold a state collection license, check your state AG and regulator pages at state attorney general consumer pages and state financial regulator directory.
  • Match caller ID, letterhead, and website contact details to the official information on the written notice or company site.
  • Never pay with gift cards, wire transfers, crypto, or P2P apps; require traceable methods (check, card, ACH).
  • Compare account number, original creditor name, and balance to your records; request proof of assignment.
  • Watch for impersonator signs: spoofed numbers, threats of arrest (illegal), urgent "pay today" pressure, or secrecy demands.
  • If suspicious, learn protections or file a complaint at CFPB guidance on debt scams.

If they can't validate or licensing doesn't check out, send a written dispute, keep all records, file complaints with your state AG and the CFPB, and consult a consumer attorney if you are sued.

Official Matthews and Michaels Contact Details (Phone & Address)

Primary contacts you'll see listed are (214) 328-2122 and the mailing address 12025 Shiloh Rd, Ste 260, Dallas, TX 75228; always verify these exact details on the company's official website.

Numbers and addresses change, and scammers spoof caller ID, so do not trust inbound calls asking for personal data. For disputes or validation requests, send certified mail with return receipt and keep copies, do not provide sensitive info over the phone; see the USPS Certified Mail guide for how to do this.

Before you mail or call, confirm whether the listed address is a PO Box or physical office, check recent letters for the account reference, verify business hours/time zone on the website, and log dates, names, and call recordings where lawful.

What Are My FDCPA Rights When Contacting Matthews and Michaels?

Federal law gives you clear rights: collectors must not harass or lie, must verify debts, follow contact rules, and stop if you ask.

  • No harassment or abusive conduct, no threats, no obscene language.
  • No false statements, impersonation, or misrepresenting amounts or legal actions.
  • Contact hours generally 8:00 AM to 9:00 PM local time, and no workplace calls if your employer forbids them.
  • Validation notice within five days of first contact, and you have 30 days to dispute the debt in writing.
  • You can demand collectors stop contacting you by sending a written cease request.

Collectors must report accurately under the Fair Credit Reporting Act, and many states add protections (for example, consent-to-record requirements or extra disclosure rules). For a concise federal overview see the CFPB FDCPA overview.

  • If a collector violates your rights you may sue for statutory damages, actual damages, and attorney fees.
  • You can file complaints with the CFPB, your state attorney general, and the consumer protection agency in your state; keep call logs, dates, and copies of letters as evidence.

How to Request Debt Validation from Matthews and Michaels and What If It's Not Provided?

Send a 30-day debt validation letter to Matthews and Michaels by certified mail, demanding proof of the debt (original creditor, itemized balance, signed contract, and chain of title) and instructing them to stop collection until they produce it.

Tell them exactly what you want: the original creditor name, a full payment history, copies of any signed agreement, and documentation proving they own or were assigned the account. Keep the certified mail receipt and USPS return receipt (green card), those are your legal proof of delivery.

  • 1. Draft a 30-day validation letter, use a template like CFPB sample debt letters.
  • 2. Mail it certified, return receipt requested; keep copies of the letter and receipts.
  • 3. Demand original creditor, itemized balance, contract, and chain of title.
  • 4. State that collection must pause until valid proof is provided.
  • 5. If they respond with inadequate proof, send a follow-up citing 15 U.S.C. §1692g(b) and demand full documentation.
  • 6. Simultaneously dispute the tradeline with each bureau and attach your letter plus the green card via the Experian, Equifax, and TransUnion portals (Experian dispute portal, Equifax dispute portal, TransUnion dispute portal).

If Matthews and Michaels still fails to validate, file a CFPB complaint, contact your state attorney general, and consider an FDCPA claim in small claims court using your certified mail records as evidence. Keep all records, monitor credit reports, and talk to a consumer attorney or legal aid if you get sued.

Pro Tip

⚡ Before you do anything, send Matthews and Michaels a certified letter requesting debt validation under 15 U.S.C. §1692g - including the original creditor, itemized payment history, and proof of ownership - because without this, they legally can't continue collecting or verify what's hurting your score.

How do I remove debt from Matthews and Michaels that's not mine?

If Matthews and Michaels is listing debt you never owed, act fast: treat it as identity mix-up or fraud and begin formal disputes immediately.

Start by filing an identity-theft report at IdentityTheft.gov identity theft report, then place a fraud alert or credit freeze with the bureaus and order your full credit reports. Before contacting collectors, consider a third-party file review to catch merged or duplicate files. Next, send a written dispute to Matthews and Michaels demanding validation and deletion of the tradeline, and dispute the same tradeline in writing with Equifax, Experian, and TransUnion. Attach clear evidence: photo ID, a recent utility or bank statement, the police or FTC report number, and any billing statements that contradict the debt. Send disputes by certified mail and keep copies and delivery receipts.

If they refuse deletion or validation, escalate to the CFPB and your state attorney general, and consider an attorney for FCRA/FDCPA violations. Track dates, communications, and responses; if the tradeline is removed, verify the update on all three reports.

  • File identity-theft report and get report number  
  • Place fraud alert or freeze on credit files  
  • Order full credit reports, check for mixed/duplicate files  
  • Send certified written dispute to collector and each bureau, request deletion  
  • Include ID, utility bill, police/FTC report as evidence  
  • Escalate to CFPB/state AG or hire a consumer attorney if needed

Can Matthews and Michaels contact me at work, via social media, after hours, or through my friends/family?

Yes - Matthews and Michaels may try those channels, but federal rules and your rights limit what they can say, how they contact third parties, and when they can call, and you can restrict or stop contacts in writing immediately.

  • Work: they can call unless your employer forbids contact, tell them to stop and get that policy in writing, then send the collector a written notice to cease workplace calls.
  • Social media: no public posts or DMs without your consent, request written-only contact if privacy is a concern.
  • After hours: collectors must respect 8:00 a.m. to 9:00 p.m. local time unless you agree otherwise, tell them to call only during acceptable hours.
  • Friends/family: collectors may only contact third parties to obtain your location, and may give only location information, never debt details. Document every contact.
  • Other channels (calls, texts, voicemail): you can demand written communications only and request validation of the debt.

Sample revocation lines you can send, copy-paste: "No calls at work; employer forbids contact, document on file. Contact me by mail only." "Do not contact family or post on social media; send written validation." Document delivery and save copies.

How do I stop Matthews and Michaels from harassing me or engaging in abusive, unfair practices?

You stop Matthews and Michaels by proving they crossed the legal line, issuing an official stop order, documenting every contact, and using regulator complaints or FDCPA damages to enforce your rights.

  • Harassment indicators: excessive calls, repeated after refusal, profanity, threats, or false legal claims.
  • Send a written cease-communication letter, do not negotiate in that letter.
  • State allowed channels and hours in writing if you will accept contact (email only, 9am–6pm, etc.).
  • Record evidence: call logs, timestamps, caller ID, voicemails, texts, screenshots, and mailed receipts.
  • File formal complaints with federal and state authorities after documenting abuse.
  • Consult an FDCPA attorney about statutory damages under 15 U.S.C. §1692k and possible litigation.

Draft the cease letter, mail by certified return receipt, and keep copies. If they ignore it, submit documentation and file a CFPB complaint and contact your state AG via find your state attorney general. Preserve every record; an attorney can evaluate damages, injunctions, or settlement offers.

Red Flags to Watch For

🚩 Matthews and Michaels may only need minimal paperwork - like a bill of sale - when acting as a debt buyer, meaning they could legally pursue you without having the original contract or full account history. Always demand detailed validation to avoid being held responsible for incomplete or inaccurate debts.
🚩 If your debt was sold multiple times, the 'chain of ownership' may be broken or incomplete, which could lead to collection on a debt they cannot legally prove they own. Ask for each ownership transfer in writing before acknowledging anything.
🚩 Settling a debt without getting all promises in writing may lead to unexpected future collection attempts or credit damage, even after you've paid. Never pay unless the exact terms, reporting outcome, and closure guarantee are signed and dated.
🚩 Scammers can spoof Matthews and Michaels' phone number or mailing address, so responding to calls or letters without verifying the company directly could expose you to fraud or identity theft. Always double-check contact info on official sources before replying.
🚩 Contacting them the wrong way - like by phone before sending a written validation request - might restart the legal clock on old, expired debt, making it easier for them to sue you. Put everything in writing and confirm your state's time-barred debt laws first.

Can Matthews and Michaels add interest, fees, or charges to the original debt?

Short answer: only if the original contract or your state law allows it, Matthews and Michaels may collect interest or fees, they cannot invent new charges out of thin air or lawfully exceed contractual or statutory limits. The Fair Debt Collection Practices Act bars false statements about amounts, but it does not create new fee rights; what matters is the original loan or card agreement and state usury or collection-fee caps - see CFPB guidance on added fees for background.

Ask Matthews and Michaels for an itemized accounting from the charge-off date to today and compare every line to your original agreement and your state's interest caps; common illegal moves include post-charge-off interest with no contractual basis and junk 'collection fees.' If charges are unsupported, dispute in writing, demand validation within 30 days of first contact, notify credit bureaus to correct reporting, keep all evidence, and consider a complaint to your state attorney general or CFPB.

Can Matthews and Michaels garnish wages, benefits, or freeze bank accounts without notice?

Generally no, a private collector like Matthews and Michaels cannot garnish wages, benefits, or freeze your bank account without first getting a court judgment, though certain government agencies and child support programs can seize funds without a typical civil judgment.

The usual path is lawsuit, proper service of process, your chance to respond, a court judgment, then post‑judgment remedies such as wage garnishment or bank levy which often require additional orders. Many deposits are protected: Social Security and most VA benefits are broadly exempt from private garnishment but can be taken for federal tax levies, child support, or other statutory exceptions; state law also protects portions of wages and account balances, so exemptions vary by benefit type and state.

If funds are frozen move fast: identify exempt deposits, gather proof, file an exemption or motion with the court, notify your bank in writing, and get counsel or free help from find legal aid near you.

  • 1. Confirm whether you were served with court papers.
  • 2. Check court records for any judgment.
  • 3. Identify and document exempt funds (benefit letters, pay stubs).
  • 4. File an exemption claim or emergency motion immediately.
  • 5. Notify the bank in writing about exempt deposits.
  • 6. Seek legal aid or an attorney right away.

What Are Matthews and Michaels's BBB Ratings and Complaint Records?

You'll find Matthews and Michaels on the BBB with consumer complaints centered on billing disputes, poor communication, and failure to provide proper verification, so use the BBB to spot patterns, not as a regulatory verdict.

Read their profile by checking the rating, complaint count, response rate, complaint dates, and recurring themes; note whether complaints were marked resolved and what documentation the company provided. Cross-check trends and formal filings on the CFPB complaint database, and start your review at the Matthews and Michaels BBB profile. Use repeated verification or reporting failures as grounds to request written debt validation, preserve all records, and cite complaint patterns when disputing reports or negotiating.

Key Takeaways

🗝️ Matthews and Michaels may appear on your credit report if they believe you owe a past-due debt, but they may also be contacting you by mistake or due to identity errors.
🗝️ Always request a written debt validation letter under federal law before giving any personal information or discussing payment.
🗝️ Use your free credit reports to check if the debt matches your records, and watch for signs of scams or incorrect listings.
🗝️ If the debt isn't yours - or they can't prove it - dispute it in writing, send notices by certified mail, and alert the credit bureaus and relevant authorities.
🗝️ If you're unsure where to start, give us a quick call - The Credit People can help pull and analyze your report and walk you through next steps to handle it.

Class-Action Lawsuits and Settlements Involving Matthews and Michaels

Start by treating a possible class action involving Matthews and Michaels as a docket search, not a rumor, because a filed suit or settlement can change your deadlines and options.

Search federal dockets through federal PACER docket system and check your state court portal for local cases, using the firm name, likely plaintiffs, or counsel; also watch court notice lists, consumer-legal news, and official settlement press releases for pending or closed matters.

If you receive a class notice, it will explain how to file a claim, opt out, or object, give strict deadlines, require proof or a simple claim form, and include a release language that waives future class claims if you stay in; potential compensation ranges from cash to coupons and is often prorated after fees and administration costs.

Understand the core difference: class actions resolve claims collectively and can bind absent class members who do not opt out, while an individual FDCPA claim is a private suit you bring for alleged collection-law violations; staying in a class usually waives your right to sue separately, opting out preserves your individual remedies.

Steps to Take Upon Receiving a Matthews and Michaels Collection Notice

Act quickly: preserve the notice, lock in deadlines, and formally demand proof before you pay to protect your credit and options.

  • Save the envelope, original letter, and any voicemail or email, do not throw anything away.
  • Calendar the 30-day validation window (start counting from the day you received the notice).
  • Pull your credit reports and compare account numbers, balances, dates, and creditor names.
  • Send a written debt validation request by certified mail, return receipt requested; state you need verification before any payment or admission.
  • Set communication rules in writing, request email or mail only, and note any harassment for your records.
  • Do not pay, settle, or admit liability until the collector proves the debt.
  • Documents to gather: the notice, account numbers, payment records, original contracts or statements, government ID, proof of address, and recent credit reports.

If validation isn't produced, dispute the account with the credit bureaus, file a complaint with CFPB or your state attorney general, and consult a consumer attorney if the collector sues or continues unlawful behavior.

What if I ignore Matthews and Michaels's communications or can’t pay my debt?

Ignoring Matthews and Michaels might stop calls briefly, but it often leads to credit reporting, legal escalation, or loss of time-bar defenses, so take deliberate, informed steps instead of ghosting them.

  • Consequence: unpaid accounts can be reported, your score can drop, and they may sue before the statute of limitations expires, which can lead to judgments, garnishment, or bank levies.
  • Triage: protect housing, utilities, and secured loans first, then allocate small payments to avoid immediate harm.
  • Time-bar check: confirm your state's statute of limitations; do not make partial payments or admit the debt if it may be time-barred, those actions can restart the clock, see FTC guidance on time-barred debt.
  • Proactive moves: request validation, dispute errors, negotiate a hardship or settlement in writing, or send a written cease-communication if they harass you.
  • If overwhelmed: track every contact, seek free legal aid or a consumer attorney, and never ignore court papers or deadlines.

Is negotiating a lower amount with Matthews and Michaels a bad idea?

No, cutting a deal with Matthews and Michaels can save you money, but only if you control the terms and the risks.

Negotiation pros: you may pay much less than the balance and stop collection. Cons: forgiven balances over $600 can trigger a 1099‑C tax bill, settlements often report as "settled for less" and can ding your score, and paying unverified or time‑barred debt can revive liability or lock you into a false obligation.

Never pay without a signed settlement letter that spells out the exact amount, the due date, and how the account will be reported to credit bureaus. Do not give direct bank access; use traceable payments such as a certified check, money order, or documented online transfer. Keep copies of everything.

Before negotiating, demand debt validation and check the statute of limitations for your state to strengthen your position. If validation fails, dispute first; if it's valid, aim to negotiate a written "paid in full" or "settled" reporting term and ask about tax consequences or a 1099‑C. Seek legal or credit counseling for complex cases.

Must-have settlement checklist:

  • Exact settlement amount and firm due date.
  • Clear reporting promise to credit bureaus.
  • Written release of further collection on that account.
  • Full account reference and creditor chain.
  • Payment method specified, traceable, no bank access.
  • Statement addressing potential 1099‑C or tax treatment.

Can Matthews and Michaels Sue Me for Debt or Arrest Me if I Don't Respond?

No, a debt collector cannot have you arrested for failing to answer, but they can sue you if the claim is still within your state's statute of limitations.

If Matthews and Michaels files suit you must be served with a summons and complaint, and you then have a short, court-set deadline (often 20–30 days) to file an answer or motion. Ignoring service risks a default judgment, which can allow wage garnishment, bank levies, or liens. Check the statute of limitations before admitting, paying, or signing anything, since a payment or written admission can restart the clock in some states.

If you are served, act fast: note the response deadline, gather records, and get legal help if garnishment or identity theft is possible. Free and low-cost assistance is available; find your legal aid and self-help resources for court guides and local clinics.

Pre-suit checklist:

  • 1. Request written validation of the debt immediately.
  • 2. Verify statute of limitations, using last activity date.
  • 3. Do not admit liability or make partial payments.
  • 4. Collect documents: contracts, statements, communications.
  • 5. Note service deadlines and consult an attorney or legal clinic.

What legal actions can I take if Matthews and Michaels violates debt collection laws?

You have several enforceable options: file complaints, demand validation or cure, preserve evidence, and sue under federal and state consumer laws to stop unlawful collection and recover money.

Start fast and document everything; collectors violate the FDCPA and many states have mini‑FDCPA or UDAP remedies, and FDCPA suits can yield statutory damages up to $1,000 plus actual damages and attorney fees.

  • 1) Preserve evidence: save call logs, dates, recordings, texts, letters, screenshots, and credit reports immediately.
  • 2) Send a certified written demand for validation and cure, state the violations and request specific relief.
  • 3) File a complaint with the CFPB: file a CFPB complaint.
  • 4) File with your state Attorney General and consumer protection agency, cite FDCPA and state UDAP laws.
  • 5) Consider suing: small claims for out‑of‑pocket losses or an FDCPA suit for statutory/actual damages and fees; consult a consumer attorney or legal aid.

Can I Escape Matthews and Michaels Without Paying Their Alleged Debt?

Yes, often you can avoid paying Matthews and Michaels' alleged debt by using lawful defenses and procedures, but it depends on proof, timing, and whether the account is actually yours.

Demand written debt validation within 30 days; if they cannot produce the original contract, full account history, and proof of assignment, dispute the listing and request removal. If the account is not yours, file an identity-theft and police report and dispute with the credit bureaus. If the debt is time-barred, do not acknowledge or pay, because payments can restart the statute of limitations. Always verify legal standing and get any settlement or pay-for-delete in writing before paying.

Avoid 'credit repair' scams that promise illegal deletions; instead pursue formal disputes, goodwill or settlement requests with written agreements. Keep certified-mail records, log all contacts under the FDCPA, and consult a consumer attorney if they sue or harass you, so you can escape unverified or meritless claims lawfully.

Should I choose credit repair over paying Matthews and Michaels directly?

Start by deciding whether the Matthews and Michaels item is wrong or simply unpaid: dispute and credit-repair approaches help when entries are inaccurate, duplicated, mixed into your file, or lack validation, while paying or negotiating makes sense for verified, time-valid debts you want removed from collections quickly.

If the tradeline is erroneous or unverifiable, targeted disputes and a formal credit audit often remove or correct it without paying, but deletions are never guaranteed and the process can take weeks to months; if Matthews and Michaels provides validation or the debt is within the statute of limitations, a lump-sum settlement or pay-for-delete negotiation can be faster, though it may not fully restore score and could be taxable.
Always start with a written document review and credit report audit, request validation in writing, and weigh costs: DIY disputes, paid repair services, or a brief consult with a consumer-attorney or accredited counselor. Results vary by file; a professional review is worth considering if the account is complex or you face potential lawsuits.

You Shouldn’t Ignore Matthews And Michaels On Your Credit Report

If Matthews and Michaels is reporting inaccurately, it may be hurting your credit score more than you realize. Call us today for a free credit report review - no pressure, no commitment - and we'll help you identify errors, dispute negative items, and explore the best steps to start fixing your credit.
Call 866-382-3410 For immediate help from an expert.
Get Started Online Perfect if you prefer to sign up online.

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