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#1 Way to Remove 'Fidelity National Collections' (Hurting Your Score)

Last updated 08/30/25 by
The Credit People
Fact checked by
Ashleigh S.
Quick Answer

Fidelity National Collections is a debt collector, and if you see them on your credit report, it likely means you have an unpaid debt that's now listed as a collection.

You could try paying it off or disputing it yourself, but both options could potentially hurt your score further and turn into a long, stressful back-and-forth.

Instead, consider giving us a call - our credit experts (20+ years experience) will pull your full report, walk through it with you, and help create a clear, stress-free plan to fix your score.

You May Be Able to Remove Fidelity National Collections Today

Fidelity National Collections could be unfairly damaging your score without you knowing. Call now for a free credit report review - let's uncover errors, dispute them, and explore ways to get your score back on track.

Call 866-382-3410

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Why is Fidelity National Collections calling me?

Most likely, a collector believes you owe a debt, but calls can also come from wrong-number or skip-trace matches, identity theft or a mixed credit file, or simply because they want your location information.

Quick moves to protect yourself:

  • 1) Alleged debt: never admit or agree to pay on the call; request a written validation notice if you haven't received one.
  • 2) Wrong-number/skip-trace: note date/time/phone/agent, ask which account they're calling about, and compare details to your records.
  • 3) Identity theft or mixed file: pull free reports at AnnualCreditReport.com, look for unfamiliar tradelines, and freeze or dispute if needed.
  • 4) Location request: refuse to give extra personal info; if suspicious, hang up and call back using an independently verified number. Know your rights, they cannot threaten, misrepresent, or repeatedly harass you, and a neutral third-party review can flag violations before you respond; see the CFPB debt collection overview https://www.consumerfinance.gov/consumer-tools/debt-collection/.

Which debt types does Fidelity National Collections typically collect?

Fidelity National Collections most often handles consumer accounts placed by creditors or purchased portfolios, typically medical bills, telecom and utility arrears, credit‑card and installment loan shortfalls, auto deficiency balances, and returned checks.

Verify by checking recent CFPB complaint patterns and the agency's client disclosures, since portfolios change by client and state; you can usually infer the account type from the collection notice by reading the original creditor name, service dates, account or reference numbers, and charge descriptions.

Note important nuances, for example recent shifts in CFPB medical debt reporting changes https://www.consumerfinance.gov/about-us/newsroom/medical-debt-credit-r… and telecom charges like early-termination fees that may appear as separate line items.

If the notice is vague, request written debt validation immediately and compare the account number and service dates to your records and to the named original creditor;

that will tell you whether it's a medical claim, utility, card deficiency, auto gap, returned check, or another portfolio type.

  • Medical bills
  • Telecom and utilities
  • Credit card and loan deficiencies
  • Auto deficiency balances
  • Returned checks
  • Rent or commercial account placements

Is Fidelity National Collections Legit or a Scam? How to Tell

Fidelity National Collections is generally a legitimate collection agency, not an automatic scam, but you must confirm identity and documentation before you act.

Checklist to authenticate:

  • Exact business name and mailing address printed on the letter.
  • A "mini-Miranda" disclosure that says the caller is a debt collector and names the original creditor and amount.
  • Willingness and ability to send a written validation notice if you request it.
  • Caller ID and callback number that match an independently verified company phone.
  • Check the BBB profile and the CFPB guide on verifying collectors: https://www.consumerfinance.gov/ask-cfpb/how-can-i-tell-if-a-debt-colle…
  • Confirm any required state collection license.

Red flags:

  • Demands for prepaid cards or crypto
  • Urgent "pay today or else" pressure
  • Refusal to validate in writing
  • Spoofed or constantly changing caller numbers
  • Requests for your full Social Security number

If anything feels off, immediately request written validation and have a consumer attorney or credit expert review the claim before you engage or pay.

Official Fidelity National Collections Contact Details (Phone & Address)

Only use Fidelity National Collections' phone and mailing address if you verify them on your most recent written notice or the company's official site, and cross-check with the CFPB company complaint search: https://www.consumerfinance.gov/data-research/consumer-complaints/.

Publishers and readers should publish contact details only after confirming (1) the latest written notice, (2) the collector's official website, and (3) the CFPB lookup, never from forums.

For disputes or validation, send certified mail with return receipt and keep copies, use USPS Certified Mail: https://www.usps.com/.

Do not give bank or routing numbers over the phone, and log dates, times, and agent names for every contact.

If you lack a written notice, request verification in writing before responding, keep all proof, and update any published contact info only after re-verifying those three sources.

What Are My FDCPA Rights When Contacting Fidelity National Collections?

Federal law (the FDCPA and the CFPB Debt Collection Rule) gives you specific protections when a collector contacts you, including from Fidelity National Collections: no harassment, limits on timing and methods.

It also provides a right to validation, and the ability to stop further contact.

  • No harassment or false threats; collectors may not use abusive, deceptive, or harassing practices.
  • Calls generally limited to 8 a.m.–9 p.m. local, and collectors must respect stated inconvenient times.
  • No public disclosure of your debt to others.
  • You have a validation right, and a 30‑day dispute window tied to the collector's written notice; collectors must provide detailed validation information.
  • You can send a written cease or limit-communication request; after certain notices collectors must stop most communications.
  • Rules restrict workplace and third‑party contacts to location purposes only.
  • Collectors cannot add unlawful fees; Regulation F adds limits on call frequency and electronic messages; see the FTC Fair Debt Collection Practices Act reference: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proc… and the CFPB regulation implementing debt collection rules: https://www.consumerfinance.gov/rules-policy/regulations/1006/34/?utm_s… for specifics.

For the official consumer guide and examples, see the CFPB overview of debt collection rights: https://www.consumerfinance.gov/consumer-tools/debt-collection/.

How to Request Debt Validation from Fidelity National Collections and What If It's Not Provided?

Send a written validation request to Fidelity National Collections promptly, because you generally have 30 days from their first written notice to demand proof before accepting the debt as valid.

Write a short, firm letter stating you dispute the debt and request validation. Use the CFPB sample debt-validation letters (https://www.consumerfinance.gov/consumer-tools/debt-collection/) as templates, sign it, and mail it certified, return receipt if you want proof.

Keep exact copies of the letter, receipt, and any responses. In the letter ask that collection and credit reporting pause until they validate.

Request these specific documents:

  • Itemization: principal, interest, fees, and how each was calculated.
  • Original creditor name and account number.
  • Chain of title or assignment history showing who owns the debt.
  • Copy of the original signed contract or charge agreement.
  • Payment history and date of last payment, plus proof the collector currently owns or is authorized to collect.

If Fidelity National Collections fails to validate, continued collection calls or reporting may violate the Fair Debt Collection Practices Act (https://www.consumer.ftc.gov/articles/debt-collection) and the Fair Credit Reporting Act (https://www.consumer.ftc.gov/articles/what-information-collectors-can-g…).

Immediately dispute any related tradeline with the credit bureaus in writing, include copies of your validation request and certified-mail proof, and preserve all records. For disputing entries directly with bureaus, consider using the Experian dispute center (https://www.experian.com/disputes/main.html) (or the equivalent bureau portals) and include your documentation.

File complaints with the CFPB complaint portal (https://www.consumerfinance.gov/complaint/), the FTC, and your state attorney general, and consider a consumer attorney if damages or repeated violations occur.

Act now: send a clear certified validation letter, demand the pause, dispute any bureau entries if ignored, save receipts, and get legal help if needed.

Pro Tip

When Fidelity National Collections pops up, grab their first letter, note the date, and within 30 days send a certified-mail validation plea demanding clear proof - debt docs, original balance, and how they got it - then dispute any credit entry if they stall.

How do I remove debt from Fidelity National Collections that's not mine?

If Fidelity National Collections is reporting a debt that's not yours, dispute it in writing immediately with the collector and with each credit bureau.

Send a certified letter to Fidelity National Collections demanding debt validation and stating the account is not yours, keep the receipt, and never admit liability.

Include copies (not originals) of an identity-theft report, police report or affidavit of fraud, proof of your address and any supporting documents. Demand deletion of the tradeline if they cannot verify ownership or provide chain-of-title. For official recovery steps and forms use official ID-theft recovery steps (https://www.identitytheft.gov/) and review the CFPB's guidance at how to dispute an error on your credit report (https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-an-error-on-m…).

Freeze your credit and place an extended fraud alert so new accounts cannot open. Monitor all three reports for reappearance or 're-aging,' and refile disputes if it returns.

File complaints with the CFPB and your state attorney general if the collector ignores validation or violates the FDCPA, and consult a consumer attorney if they sue or continue reporting.

Steps:

  • Send certified dispute + validation request to collector.
  • Dispute in writing with Experian, Equifax, TransUnion.
  • Enclose ID-theft report, police report, affidavits, proof of address.
  • Demand tradeline deletion if unverifiable.
  • Freeze credit and set fraud alert.
  • Monitor reports, re-dispute, file CFPB/state complaints, hire attorney if needed.

Can Fidelity National Collections contact me at work, via social media, after hours, or through my friends/family?

  • Yes, but only within strict federal limits and you can tightly control how they reach you.
  • Generally they may not call before 8 a.m. or after 9 p.m. local time, and workplace calls are barred if your employer forbids them, so tell the collector and your employer in writing.

Collectors must identify themselves and may not use public social posts that reveal a debt.

Social-contact must be private and clearly state they are a collector; see CFPB debt collection rules (Regulation F) (https://www.consumerfinance.gov/consumer-tools/debt-collection/) for specifics.

Collectors may contact friends or family only to obtain your location, not to discuss the debt or embarrass you.

To stop or limit contact, revoke consent for calls or texts and set preferred channels in writing, signed and dated.

Send that letter by certified mail, include account details, keep delivery proof and copies.

  • Do this now: send a written contact-restriction or cease request by certified mail.
  • Keep evidence: call logs, screenshots, certified-mail receipts.
  • Report violations to CFPB and your state attorney general.
  • If harassment continues, consult a consumer attorney to enforce your rights.

How do I stop Fidelity National Collections from harassing me or engaging in abusive, unfair practices?

You can stop Fidelity National Collections' harassment by documenting every contact, demanding written validation, and legally limiting how and when they may contact you.

Keep a stamped contact log and save voicemails and messages. Request debt validation in writing within 30 days.

Send a certified cease-and-desist or "limit communications" letter and keep the receipt. Consider blocking persistent phone numbers and abusive emails. Then take these actions:

  • Keep a contact log and save voicemails and relevant messages.
  • Send a certified "limit communications" or cease-and-desist letter and demand validation.
  • Block numbers and spam email, use call-filtering apps.
  • File formal complaints with regulators, including file a CFPB complaint, and contact your state attorney general.
  • Consult a consumer-law attorney, many FDCPA cases include fee-shifting so the collector may pay your legal fees; use find a consumer attorney.
Red Flags to Watch For

Red Flag 1: If the letter or caller won't give you a free written notice showing the exact debt amount and original creditor name, it may not be from the real Fidelity National people.
Red Flag 2: If they press you to pay today with gift cards or money apps, that is almost never what a real collector does.
Red Flag 3: If your credit report shows "Fidelity National Collections" but you do not remember the doctor, phone bill, or card they list, the debt might belong to someone else.
Red Flag 4: If the amount keeps rising quickly with vague "fees," ask them to show the part of your contract that allows extra charges.
Red Flag 5: If they shout or call before 8 a.m. or after 9 p.m., the law says they are already going too far even if the debt is yours.

Can Fidelity National Collections add interest, fees, or charges to the original debt?

Only if your original loan or the law expressly allows it; otherwise a collector cannot legally tack on interest, convenience fees, or other charges. CFPB advisory opinion on pay-to-pay fees https://www.consumerfinance.gov/rules-policy/final-rules/advisory-opini…

Any added amounts must be itemized and supported by the contract language or a specific statute, so demand a written breakdown and the exact clause or law that authorizes each charge.

If the collector points to a 'convenience' or processing fee, note the CFPB has said those are generally impermissible unless the underlying agreement or law permits them - ask for proof and keep every record, payment receipt, and communication. See CFPB debt collection resources https://www.consumerfinance.gov/consumer-tools/debt-collection/ for how to challenge unauthorized charges.

If charges aren't authorized, dispute them in writing, request validation, and report the conduct to the CFPB and your state regulator; unauthorized fees can violate the FDCPA and give you grounds to sue or force removal.

Stay firm, document everything, and treat any improper add-on as a contestable legal wrong. laws limiting debt-collector conduct https://www.consumerfinance.gov/ask-cfpb/what-laws-limit-what-debt-coll…

Can Fidelity National Collections garnish wages, benefits, or freeze bank accounts without notice?

No - they generally cannot seize your pay or freeze your bank account out of nowhere; collectors must normally sue and win a court judgment first.

After a judgment a collector can pursue garnishment or a bank levy, but federal and state rules limit how much of your paycheck can be taken and many government benefits are off-limits.

Protected benefits like Social Security and most VA payments cannot be garnished, and other funds in your account may qualify for exemption. See the CFPB protected benefits guide: https://www.consumerfinance.gov/ask-cfpb/can-debt-collectors-garnish-my… for specifics.

If you get sued, served with a garnishment, or see a levy, act immediately: respond to the court, file exemption claims, contact the clerk and your bank, and get legal help or free legal aid.

For how wage garnishment works and allowable amounts, consult the U.S. DOL garnishment basics: https://www.dol.gov/agencies/whd/garnishment. Quick action can stop or limit seizures and preserve protected funds.

What Are Fidelity National Collections's BBB Ratings and Complaint Records?

Fidelity National Collections is a BBB‑accredited business that currently holds an A rating, but the profile also shows consumer complaints about its collection practices. See the BBB business profile for Fidelity Properties Inc (https://www.bbb.org/us/oh/alliance/profile/collection-systems/fidelity-…) for the firm's accreditation date, overall grade, and individual complaint entries;

the BBB summary lists roughly 16 complaints in the last three years with several recent responses and a mix of resolved and unresolved outcomes.

Independent complaint records, including CFPB-related archives, show repeated themes: medical‑debt and billing disputes, requests for validation not always quickly satisfied, and occasional reports of aggressive or repetitive contact.

Check the CFPB consumer complaints database (https://www.consumerfinance.gov/data-research/consumer-complaints/) to search filings and track volume; public compilations confirm multiple past CFPB complaints though the company often posts responses.

Key Takeaways

Key Takeaway 1: If Fidelity National Collections shows on your report, grab your free annual credit file today and screenshot every detail.
Key Takeaway 2: Mail them a simple, certified letter within the first 30 days demanding written proof - this pauses credit damage and call pressure.
Key Takeaway 3: While you wait, highlight any wrong dates, amounts, or unfamiliar accounts; you can dispute with the bureaus using your letter and screenshots.
Key Takeaway 4: If they cannot prove the debt, push for deletion; if they can, negotiate a written settlement only after you know the cost and credit impact.
Key Takeaway 5: Don't feel alone - call The Credit People and we'll pull and review your reports together, then chat about next moves that fit your situation.

Class-Action Lawsuits and Settlements Involving Fidelity National Collections

You can confirm class actions or settlements tied to Fidelity National Collections by checking court dockets and regulator enforcement notices right away.

Search federal dockets on federal PACER case dockets, check your state or county court portal for local filings, and watch the CFPB enforcement actions list plus Attorney General press releases for announced suits or settlements. Settlement notices usually appear by mail, email, published notice, or on court settlement websites.

Common allegations in these actions include repeated harassment, misrepresentation of debt status, adding unlawful fees, robo‑calling or improper contact, and inaccurate credit reporting.

Membership and claims deadlines are strict cutoff dates to file a claim, opt out, or object; miss them and you forfeit settlement money or the right to sue separately.

If you find a relevant action, file any claim immediately, preserve all correspondence and call logs, and follow the settlement website instructions.

Contact listed class counsel for questions, consider opting out if you want to sue individually, and report violations to the CFPB or your state AG.

  • Check PACER and local court portals first
  • Watch CFPB and AG press releases
  • Save all debt records and call logs
  • File claims before the deadline
  • Contact class counsel if unsure
  • Consider opting out to preserve individual claims

Steps to Take Upon Receiving a Fidelity National Collections Collection Notice

Treat the notice as urgent: verify the account, start the 30-day validation clock, and respond methodically to protect your credit.

  • Verify identity and debt details: confirm the collector's name, address, phone, original creditor, account number, balance, and date of last activity, then compare to your own records.
  • Calendar the 30-day validation window: record the receipt date, set reminders, and plan to send any requests within 30 days using certified mail for proof.
  • Request validation with itemization: demand chain-of-title documentation, an itemized balance and the original contract; use a written request and consult the https://www.consumerfinance.gov/consumer-tools/debt-collection/sample-l….

Review your credit reports: pull all three reports, identify any Fidelity National Collections tradeline, save screenshots and supporting documents, and note discrepancies to dispute.

  • Decide your response strategy: dispute inaccuracies with bureaus and attach proof, negotiate a written settlement or pay-for-delete only if beneficial, or hire a consumer attorney or nonprofit counselor if the debt is incorrect or the collector breaks the law.

Get your reports at https://www.annualcreditreport.com before acting.

What if I ignore Fidelity National Collections's communications or can’t pay my debt?

If you ignore a debt collector's letters or calls or can't pay, the most likely result is escalation: continued collection attempts, the debt being reported to credit bureaus, and possibly a lawsuit that can lead to a judgment, wage garnishment, or bank levy depending on state law.

You have constructive options that slow or stop harm. Dispute the account in writing and demand validation if you doubt the debt. Ask for a written hardship or payment plan, negotiate a settlement and get any agreement in writing before you pay, or seek free help from nonprofit credit counseling at NFCC.

If the debt is old, check your state statute of limitations and avoid making new promises that restart it.

Never ignore court papers; respond on time even if you cannot pay, because default judgments create enforceable collection tools.

If sued, consult a consumer law attorney or a bankruptcy counselor to evaluate defenses, exemptions, or restructuring. Keep all correspondence, record calls, and document payments so you can contest illegal or abusive practices.

Is negotiating a lower amount with Fidelity National Collections a bad idea?

Not necessarily, negotiating a lower amount with Fidelity National Collections can be a smart move but it carries trade-offs you must control.

  • Pro: settlement can close the account and stop collection pressure quickly.
  • Con: settlements often post as 'settled/paid for less,' which usually hurts your score more than a full payment.
  • Statute of limitations: in many states a partial payment or written promise can restart the clock, but the effect varies by state so don't assume revival is automatic.
  • Must-have: insist on a written agreement before paying, specifying the exact amount, that the account will be closed, reporting status to bureaus, and a release of liability.
  • Tax: forgiven debt may be taxable, you could receive Form 1099‑C, see the tax rules for canceled debt (https://www.irs.gov/taxtopics/tc431).
  • Safety net: request debt validation first and get a quick review from a consumer attorney or credit expert to avoid hidden traps.

If your priority is repair rather than a fast close, negotiate only with clear written terms, preserve the statute of limitations, and have a pro review the deal before you pay.

Can Fidelity National Collections Sue Me for Debt or Arrest Me if I Don't Respond?

Short answer: You cannot be arrested for a civil consumer debt, but a legitimate creditor or collector can sue you in civil court if the claim is timely and within your state's statute of limitations; if the SOL has expired, courts generally will not enter a judgment.

If you are served with papers, act fast: verify the paperwork and the plaintiff, confirm the service date, check your state's statute of limitations for that debt type, and either file an answer or appear by the court deadline.

Raise defenses as appropriate, including mistaken identity, wrong balance, lack of standing, or that the debt is time-barred. Do not ignore a summons; default judgments let collectors garnish wages or levy accounts after they win. Only consider settlement or payment after you receive validation and confirm the collector has legal standing to sue.

If you need help, contact legal aid quickly via https://www.lsc.gov/find-legal-aid.

Immediate checklist:

  • Confirm service and plaintiff.
  • Check statute of limitations.
  • File an answer or appear by deadline.
  • Demand debt validation, verify standing.
  • Consult legal aid or an attorney before settling or ignoring the suit.

What legal actions can I take if Fidelity National Collections violates debt collection laws?

You have clear options: preserve proof, demand they stop or limit contact, file regulatory complaints, and sue under the Fair Debt Collection Practices Act for damages and fees if Fidelity National Collections broke the law.

Start by saving everything, every call date and time, voicemail, text, letter, account statement, and screenshots; keep originals and make dated copies.

Treat phone logs like receipts, note exact words, and preserve any returned mail or certified-mail receipts.

Send a short written cease or limit-communications letter, include the account details, state your request (stop calls or only contact by mail), demand validation if you haven't received it, sign it, and send by certified mail, keeping the tracking and signed receipt.

A firm short letter often stops abuse and creates legal leverage.

If they continue or violated rules, file complaints with federal and state enforcers, and include documentation; start with file a complaint with the CFPB: https://www.consumerfinance.gov/complaint/, and also notify your state attorney general.

These complaints feed enforcement and help build a case.

You can bring a private FDCPA lawsuit for statutory damages, actual damages, and attorney fees; arbitration clauses may change venue, so talk to counsel.

If you want referral help, try find a consumer attorney to evaluate strategy and next steps: https://www.consumeradvocates.org/

Can I Escape Fidelity National Collections Without Paying Their Alleged Debt?

Yes, but only when the claim is legally weak: the account is invalid, unverified, discharged in bankruptcy, time-barred for suing, or otherwise unenforceable.

Force verification first.

Within 30 days of their first written contact send a written FDCPA validation request asking for account records, original creditor, assignment chain, and judgment proof. Keep certified-mail receipts.

If they cannot verify, demand removal from credit reports and a written cease of collection, and dispute with the bureaus.

If the debt is valid, negotiate: settlement, payment plan, or reduced payoff, and get every promise in writing.

You can request a pay-for-delete, but it is not guaranteed.

If the debt is time-barred, avoid payments or admissions that can restart the clock; state laws vary.

If unsure, have a consumer attorney or accredited credit counselor review the file before you ignore or pay anything.

Should I choose credit repair over paying Fidelity National Collections directly?

If the Fidelity National Collections entry is wrong or unverifiable, pursue disputes and deletion first; if it's accurate, paying a collector rarely beats negotiating or settling directly.

Start by requesting written debt validation, file disputes with the bureaus and the furnisher for any unverifiable items, and push for deletion if validation fails.

If the debt is valid and still within your statute of limitations, compare the total settlement cost, expected credit-score impact, time to recover, ongoing collection risk, and the fees and timeline a credit repair company will charge.

Credit repair firms can help with expertise and bulk disputes, but they cannot promise legal deletion and may be costly; watch for scams and remember payments can sometimes restart a state's SOL or be used to sue.

Insist on written settlement and deletion terms before paying, and review your rights under the Credit Repair Organizations Act protections: https://www.ftc.gov/legal-library/browse/statutes/credit-repair-organiz….

You May Be Able to Remove Fidelity National Collections Today

Fidelity National Collections could be unfairly damaging your score without you knowing. Call now for a free credit report review - let's uncover errors, dispute them, and explore ways to get your score back on track.

Call 866-382-3410

 9 Experts Available Right Now

54 agents currently helping others with their credit