#1 Way to Remove 'Credit Associates' (Hurting Your Score)
The Credit People
Ashleigh S.
Credit Associates is a debt collector, and you likely have a negative collection mark on your report hurting your score. You could try to pay it off directly or dispute it with the credit bureaus, but both options could potentially backfire — payment doesn't guarantee score improvement, and disputes can be time-consuming and stressful.
Instead, consider giving us a quick call — our credit experts (with 20+ years of experience) will review your full credit report with you and help create a clear plan to repair your score and handle everything for you.
You Don’t Have to Keep ‘Credit Associates’ on Your Report
If 'Credit Associates' is bringing down your score, you're not stuck with it. Call now for a free credit report review so we can identify potential inaccuracies, dispute negative items, and help take the first step toward repairing your credit.9 Experts Available Right Now
54 agents currently helping others with their credit
Why is Credit Associates calling me?
They're calling because someone believes an account ties to you, but the reason can be wrong identity, a sold placement, or a scam.
- Wrong number or skip tracing: collectors use data that can pull old phones or neighbors, so calls land on the wrong person.
- Mixed file or authorized-user confusion: similar names, DOBs, or an authorized-user link can attach another's debt to your file.
- Debt sold or placed for collection: original creditor sold or assigned the account, and the new agency is now trying to collect.
- Time-barred accounts seeking payment: collectors sometimes request voluntary payment on debts past the statute of limitations.
- Spoofing or scam: callers can fake caller ID and pose as a collector to steal information.
Don't admit you owe anything or give your Social Security number on a call; tell them to send a written validation notice and wait for it. Verify the debt by comparing that notice to a fresh credit report from free 3-bureau report.
Keep a call log: Date, time, caller name/ID, phone number, account referenced, what they said, and your response. Use the CFPB sample letters to demand validation or stop contact. If you prefer, review your report with a credit specialist before engaging the collector.
Which debt types does Credit Associates typically collect?
Most often Credit Associates collects third-party consumer debts: charged-off credit cards, retail/store cards, personal loans, auto deficiency balances, medical bills, and telecom or utility balances.
Before you act, confirm the itemization date, original creditor, and full chain-of-title on their validation notice. Embedded list of common portfolios and what to watch for:
- Credit cards - usually charged-off bank cards bought or placed with collectors.
- Retail/store cards - store-branded accounts with separate reporting names.
- Personal loans - unsecured installment debts sold after default.
- Auto deficiency balances - the unpaid gap after repossession and sale.
- Medical bills - provider or hospital accounts often sold in bundles.
- Telecom/utilities - phone, cable, electric, gas balances turned over for collection.
- Rare: federal student loans or taxes - typically not collected by private agencies unless specifically assigned or contracted to them.
Match the trade line on your credit reports to the notice and dispute any mismatch, and request validation immediately if ownership or dates look wrong. For an authoritative overview of debt-collector rules and your rights see CFPB debt collection overview.
Is Credit Associates Legit or a Scam? How to Tell
Credit Associates might be a legitimate collector in some cases, but imposters and unlawful tactics are common, so never assume a call or message is real - verify before you pay.
- Verification workflow: don't trust caller ID, ask for the caller's name, full company mailing address, phone, account number, original creditor, balance and date of last activity.
- Confirm those details only against a written notice or the company's official website.
- Check licensing or registration with your state using find your state attorney general.
- Look up the exact legal name and complaint history on search the BBB for legal name.
- Scan national complaint records at scan CFPB complaint database.
- Red flags: requests for gift cards, wires, prepaid cards, or payments before you receive validation; high-pressure deadlines; demands for full SSN or bank access; threats of arrest.
- If suspicious, send a written debt validation request by certified mail, refuse to give financial info, keep copies of everything, and log dates/times of contacts.
If validation confirms the debt, dispute any incorrect entries with the credit bureaus, demand written deletion for negotiated settlements, or negotiate a documented payoff only after you get written terms; if validation is not provided or the contact is a scam, file complaints with CFPB and your state attorney general, send a cease-and-desist letter if harassed, and consult a consumer attorney before making payments.
Official Credit Associates Contact Details (Phone & Address)
List the exact business legal name, the dispute/validation mailing address, and the customer‑service phone shown on the collector's written notice before you contact or publish anything.
When writing this section, copy each item exactly as it appears on the notice, including DBAs, punctuation, and any prior legal names; put each element on its own line for clarity.
Warn readers that addresses and phone numbers change and caller ID can be spoofed, so verify numbers against the notice and the collector's official sources (company website or state licensing) before calling.
For disputes and validation requests, instruct readers to send correspondence to the mailing address used for validation on the notice, label the letter "Debt Validation" or "Dispute," send by certified mail with return receipt requested, and keep the signed receipt and a copy of everything sent.
Tell the writer to record the published customer‑service number exactly as on the notice and to log the date, time, agent name, and summary of every call; if the notice lacks a contact phone or address, treat it as incomplete and demand written validation.
Include practical templates by linking the CFPB's sample dispute letters: CFPB sample debt letters.
What Are My FDCPA Rights When Contacting Credit Associates?
You have enforceable federal rights that stop harassment, restrict contact times and methods, require written proof of any alleged debt, and let you limit or stop Credit Associates from contacting you.
Key protections in plain English: collectors may not use threats, lies, obscene language, repeated calls meant to annoy, or false legal claims; they must avoid calling outside normal hours (generally 8 a.m. to 9 p.m. your local time); they may not tell friends, family, or employers about your debt except to locate you; you can tell them not to call your workplace if it would cause problems; and after their first contact they must provide a written validation notice and you have 30 days to dispute the debt and request verification. See the federal law at FDCPA statute text and the regulator's plain-language guidance at CFPB debt collection guide.
How to assert and enforce these rights: send a written validation request and, if you prefer no contact, a written cease communication letter (use certified mail and keep copies); keep call logs, voicemails, texts, and letters; file complaints with the CFPB and your state attorney general; and if they violate the law you may sue for actual damages, statutory damages (up to $1,000 in many cases), and recover attorney fees and court costs.
- No harassment or false threats, ever.
- Call-time limit: generally 8 a.m.–9 p.m. local.
- No third-party disclosure, only limited location info allowed.
- Right to demand no workplace calls if employer forbids them.
- Written validation notice required; you have 30 days to dispute.
- Send written cease or validation requests by certified mail, keep records.
- File CFPB/state complaints or sue, possible statutory damages and attorney fees.
How to Request Debt Validation from Credit Associates and What If It's Not Provided?
Act fast: within 30 days of the first notice, send Credit Associates a written debt validation request by certified mail demanding full, itemized proof before you accept or pay anything.
- Demand: itemized balance, interest/fees since itemization date; original creditor and proof of ownership; any document with your signature.
Step-by-step: 1) Note the date of the first contact. 2) Draft a short, firm letter saying you dispute the debt and request validation. 3) Specifically ask for amounts, interest/fees calculation since the itemization date, original creditor name, chain of title or assignment, account numbers, date of last payment, and any document bearing your signature. 4) Mail by certified mail with return receipt, keep copies of the letter and the receipt, and log any calls or messages.
If Credit Associates fails to provide adequate proof or gives no response, send a certified cease-collection (cease and desist) letter demanding they stop collection contact except to notify of legal action, then promptly dispute any credit reporting with the bureaus and use official sample letters for wording: see CFPB sample debt letters, and file disputes at Equifax credit dispute page, Experian disputes portal, and TransUnion credit dispute.
- Send validation request by certified mail within 30 days.
- Demand itemization, original creditor, proof of ownership, and signed documents.
- Keep certified mail receipts and copies of everything.
- If proof is inadequate or missing, send a cease-collection letter and dispute with Equifax, Experian, and TransUnion.
- Use the CFPB sample letters for templates and keep records if you escalate or need legal help.
⚡ To remove 'Credit Associates' from your credit report, send a certified dispute letter to all three credit bureaus and Credit Associates that includes documentation like your FTC identity theft report, proof of ID, and a demand for deletion if they can't prove the debt within 30 days.
How do I remove debt from Credit Associates that's not mine?
Treat this as identity theft: prove the tradeline isn't yours, freeze or flag your credit, force Credit Associates to validate, and demand deletion if they cannot prove the debt.
First gather evidence fast: pull your Experian, TransUnion, and Equifax reports; save the tradeline screenshots; collect government ID, proof of current and past addresses, social security evidence, bank or billing records, and any police or fraud reports; many people opt for a professional review before contacting collectors.
Central action list:
- 1) Pull all three credit reports and save PDFs.
- 2) Gather ID, address history, account statements, and any supporting records.
- 3) File an FTC identity theft report and keep the recovery/complaint number.
- 4) Place a fraud alert or credit freeze with each bureau immediately.
- 5) Send a written dispute to Credit Associates and each CRA, include copies of your ID, the FTC report, proof of address, a clear statement that the debt is not yours, and a demand that the tradeline be deleted if they cannot validate.
When you send disputes, do it in writing, attach copies not originals, request validation and deletion within 30 days, send by certified mail with return receipt, and log dates, names, and call notes; keep a folder with every document and scan everything.
If Credit Associates or the bureaus ignore or refuse, file complaints with the CFPB and your state attorney general, consider an FDCPA or FCRA claim or small claims suit, and keep monitoring your reports until the tradeline is removed; stay persistent and you'll likely get it cleared.
Can Credit Associates contact me at work, via social media, after hours, or through my friends/family?
Yes - collectors like Credit Associates can contact you in some ways, but federal rules and common-sense limits strictly control when, where, and what they may say.
- Work: If your employer forbids personal calls at work or you tell the collector not to call at work, they must stop contacting you there, and you can demand that in writing.
- Social media: Contact must be private (direct message), not public, and collectors should offer a way to opt out; they may not post about your debt.
- Hours: Calls are generally limited to 8 a.m. to 9 p.m. local time unless you explicitly agree to other times.
- Third parties: Collectors may contact friends, family, or employers only to obtain your location or contact information, they must identify themselves, and they may not disclose the debt.
- Document violations: note dates, times, caller names, save voicemails/screenshots, and preserve texts/messages.
Tell them in writing exactly where and how not to contact you, request debt validation, keep copies, and if they continue, use the CFPB sample debt collection letters to assert your preferences and preserve evidence: CFPB sample debt collection letters
How do I stop Credit Associates from harassing me or engaging in abusive, unfair practices?'
Stop the harassment now: document every contact, send a certified "limit or cease communications" letter that names allowed channels and hours, and escalate to regulators or a consumer attorney if the calls continue.
- Log everything: date, time, number, agent name, call length; save voicemails and screenshot texts and call logs as timed evidence.
- Send a certified letter: state "limit or cease communications," list permitted channels and hours, demand debt validation if needed, sign, keep a copy, and get the return receipt.
- If calls continue after the letter, preserve proof and note each violation, these are potential FDCPA offenses you can enforce.
- Report violations to regulators by filing a complaint with the CFPB and by finding your state attorney general to submit a consumer complaint.
- If behavior persists, consult counsel, see find a consumer-law attorney, ask about FDCPA claims and fee-shifting, and pursue litigation if advised.
🚩 Credit Associates may pursue collections even on debts that are legally expired (time-barred), knowing that if you say the wrong thing or make any payment, you could accidentally reset the clock and make yourself legally liable again. 🛑 Never speak or pay until you confirm the debt's age in writing.
🚩 They might send vague or incomplete validation notices that leave out crucial details like the full itemization or the real ownership chain, which could trick you into assuming the debt is legitimate when it's not. 🕵️♂️ Always demand full documentation before responding.
🚩 Debt portfolios sold to Credit Associates may include mixed-up or outdated information, increasing the risk that you're targeted for someone else's debt due to name confusion or bad data. 🔍 Check every detail closely before accepting it as yours.
🚩 Paying even a small settlement amount without a detailed written agreement may still leave the account marked as 'settled' (not 'paid in full') on your credit report, which could hurt your score and future loan chances. 📉 Insist on a written, credit-reporting agreement first.
🚩 If you ignore a notice or delay action too long, Credit Associates may escalate to legal action without warning - and if you miss a court deadline, you could automatically lose by default, risking wage garnishment. 🚨 Respond to every notice quickly and track all deadlines.
Can Credit Associates add interest, fees, or charges to the original debt?
Yes, but only when your original contract and state law allow it, and collectors must accurately disclose any added amounts.
Add-ons like interest, late fees, or collection charges must be expressly authorized by your contract or permitted by state law. Think of your agreement as the rulebook, no rule means no new fee. If the account was charged off, post-charge-off interest and fees are often limited and must be shown in the collection/validation notice. Demand a written itemized accounting from the 'itemization date' forward, and dispute any unauthorized amounts in writing immediately.
Practical steps: request validation and the detailed ledger, keep copies, check your state's interest caps, and if charges aren't disclosed or authorized, send a written dispute and notify the credit bureaus. For official guidance see CFPB guidance on debt collection.
Can Credit Associates garnish wages, benefits, or freeze bank accounts without notice?
Short answer: In most cases a private collector cannot garnish your wages, seize your bank account, or touch federal benefits without first getting a court judgment, though IRS and federal student loan collections follow different administrative rules.
Collectors must sue and win, then use post-judgment tools like wage garnishment or a bank levy under state law; banks only turn over funds after proper legal process. Many federal benefits and some account funds are protected or exempt from collection, for example Social Security, SSI and VA payments, see CFPB benefit protections for details.
If you are served, respond immediately to avoid a default judgment that enables garnishment without extra notice; if a judgment exists, file exemption claims, tell your employer or bank about exempt income, and get legal help or free advice. For how wage garnishment works and employer rules, see DOL garnishment basics.
- Check whether a court judgment already exists before paying.
- If sued, respond by the court deadline, do not ignore it.
- Ask the collector for debt validation in writing.
- Identify and assert exemptions (Social Security, SSI, VA, some state protections).
- Notify your bank and employer about exempt funds.
- Seek legal aid or a consumer attorney if judgment or garnishment is threatened.
What Are Credit Associates's BBB Ratings and Complaint Records?'
As of Aug 19, 2025, Credit Associates, LLC (Dallas, TX) is listed on the Better Business Bureau as an A+ accredited business, but the BBB shows a high volume of complaints - 131 in the last three years and 48 closed in the last 12 months - with repeated themes of billing and service issues, refund and cancellation disputes, missed or delayed settlements, poor communication, and consumers saying accounts were still handled incorrectly or led to creditor lawsuits; see the BBB profile for Credit Associates. ([bbb.org](https://www.bbb.org/us/tx/dallas/profile/debt-relief-services/credit-as…))
For federal-level review, search the CFPB complaint portal and, for deeper datasets, CFPB's Complaint Explorer to look for matching patterns (debt collection, billing, dispute handling) that mirror the BBB issues; if you find CFPB complaints that align with the BBB snapshot, treat that as corroborating evidence and use both records when disputing, requesting validation, or reporting unfair practices. ([consumerfinance.gov](https://www.consumerfinance.gov/complaint//?utm_source=chatgpt.com), [complaintexplorer.consumerfinance.gov](https://complaintexplorer.consumerfinance.gov/login/?utm_source=chatgpt…))
🗝️ If Credit Associates is showing up or calling you, it likely means they believe you owe a debt - so start by pulling all three credit reports and checking for their name.
🗝️ Don't confirm or pay anything right away; first, send a certified debt validation request within 30 days of their first contact to demand proof and details.
🗝️ Carefully examine any notices for errors like wrong balances, incomplete ownership chains, or outdated info, and dispute those issues directly with the credit bureaus.
🗝️ If they can't validate the debt or you believe it's not yours, you have the right to dispute it in writing, request removal, and report any violations to the CFPB or your state attorney general.
🗝️ If you're unsure where to start, give us a quick call - The Credit People can walk you through pulling your reports, reviewing what's there, and helping you figure out the best path forward.
Class-Action Lawsuits and Settlements Involving Credit Associates
If Credit Associates is the subject of a mass lawsuit, it can produce notices, settlement payments, or court-ordered fixes, but it will not automatically remove or correct your individual credit entry for you.
- Federal dockets, start with search PACER for federal cases.
- State dockets, check your state court or clerk portal and search for the defendant name.
- Agency enforcement, search CFPB and FTC enforcement actions for related investigations.
- When you read a filing or notice, record the alleged conduct, the class period (start and end dates), what relief is promised (cash, credit corrections, injunctions), and claim deadlines.
Most consumer collection class actions are opt-out, which means you are included unless you exclude yourself; some require opt-in, which means you must sign up to receive payment. Do not rely on a class action to fix your credit quickly, file a credit dispute and request verification now, because settlements often take months or years and payouts can be small.
- If you find a litigation notice, read deadlines and claim forms immediately.
- Preserve account statements, validation letters, and call logs as evidence.
- File disputes with each credit bureau and send a validation request to Credit Associates.
- Submit a settlement claim by the deadline, then document your submission.
- If you need faster or stronger relief, consider a CFPB complaint, state AG complaint, small-claims suit, or consulting a consumer attorney about opting out and pursuing an individual claim.
Steps to Take Upon Receiving a Credit Associates Collection Notice
Act fast: preserve the notice, force them to prove the debt within 30 days, and don't agree to anything by phone until you have written validation.
Day one: save the envelope and notice, photograph and scan every page, note the date you received it, and verify account numbers, original creditor, balance, and any itemization on the letter. Pull your credit files right away at get your three free credit reports, and calendar the 30-day validation deadline from the date of first contact.
Send a written validation request by certified mail with return receipt, demanding itemized proof, chain of ownership, and copies of the original contract and payment history; keep copies of everything you send. If they fail to validate, file disputes with the bureaus, use the CFPB templates for wording, and only consider negotiation after you have written proof or legal advice if you're being sued.
- Save envelope, notice, photos/scans, and receipt dates.
- Calendar the 30-day validation deadline.
- Verify account number, original creditor, date, and itemization.
- Pull all three credit reports at get your three free credit reports.
- Send validation request by certified mail, return receipt requested.
- Keep copies of all correspondence and receipts.
- Avoid phone-only agreements until written proof arrives.
- Use CFPB sample debt collection letters for templates.
- Dispute unverified entries with the credit bureaus if validation is not provided.
- Consult an attorney immediately if you receive a lawsuit or confusing chain-of-title documents.
What if I ignore Credit Associates's communications or can’t pay my debt?
Ignoring Credit Associates won't make the debt disappear and usually makes things worse, including ongoing collection attempts, credit damage if they report, and a higher chance of legal action.
If the debt is valid, expect persistent calls and letters, possible reporting to credit bureaus which lowers your score, and an increased risk they will sue; a court judgment can lead to wage garnishment or bank levies under state law.
A safer path is to force verification: within 30 days send a written debt validation request, do not negotiate verbally, and only consider hardship plans or a written settlement after they provide proof.
Some accounts are time-barred, meaning collectors can ask for payment but often cannot sue; never admit liability or make partial payments that might restart the statute of limitations and review official guidance at time-barred debt guidance.
First pull your free credit reports, identify entries from Credit Associates, dispute inaccuracies with the bureaus and request validation from the collector by certified mail, keep all records, and seek nonprofit counseling or an attorney if the account is disputed or you face a lawsuit.
Is negotiating a lower amount with Credit Associates a bad idea?
Not necessarily, but only if you understand the trade-offs and get iron-clad written terms first.
- Benefit: settling often stops calls and ends the account balance faster.
- Credit trade-off: settlement may remain on your report (often as "settled" or similar) and can keep hurting score for years.
- Legal risk: a partial payment or written acknowledgement can restart the statute of limitations in some states, so you may revive a time-barred debt.
- Tax risk: forgiven balances can be taxable, see IRS Form 1099-C information.
- Evidence: never pay without a written settlement that specifies amount, exact reporting language, and a full release of the collector's rights.
Before you pay, insist the collector put everything in writing (settled amount, how they will report it, and a promise not to sue or report further), pay by traceable method, keep copies, ask for deletion as part of the deal, verify your credit reports 30–60 days later, and consult a consumer attorney if the debt might be time-barred or the collector threatens legal action.
Can Credit Associates Sue Me for Debt or Arrest Me if I Don't Respond?
No, creditors and collectors like Credit Associates cannot have you arrested for ordinary consumer debt, but they can sue you in civil court while the claim is within your state's statute of limitations.
Take these steps immediately:
- Never ignore a summons, file an answer or appear by the court deadline or you risk a default judgment.
- Check your state's statute of limitations, and if it has expired, assert that defense in writing rather than staying silent.
- Request written debt validation right away and keep every letter, call log, and proof of delivery; documented disputes can stop or weaken litigation.
- If sued, use local court help or legal aid (see state court self-help resources) and ask the clerk about filing deadlines and forms.
- Remember collectors must sue and get a judgment before garnishing wages or freezing accounts; learn your exemption rules and seek counsel if needed.
- Only negotiate or pay after verifying the debt and getting any agreement in writing, and consider consulting an attorney if the amount or stakes are high.
What legal actions can I take if Credit Associates violates debt collection laws?
If Credit Associates breaks debt-collection law, demand written compliance, file regulatory complaints, and consider suing under the FDCPA for damages and fees.
Send a certifed-mail demand that asks for debt validation and a stop to unlawful calls or reporting, quote the specific violations, and set a short deadline; preserve voicemails, envelopes, call logs, text screenshots, and email headers as evidence.
If they ignore you, file a federal complaint using submit a complaint to the CFPB and alert your state authority via find your state attorney general, both of which can investigate, mediate, or refer enforcement.
For private relief, talk to counsel about an FDCPA suit to recover statutory damages, actual losses, and attorney fees, or use small-claims court when appropriate; locate local consumer counsel at find a consumer attorney and act quickly because statutes of limitations vary by state.
Can I Escape Credit Associates Without Paying Their Alleged Debt?
Short answer: you can't lawfully dodge a valid debt, but you can force removal or avoid paying debts that are unproven, fraudulent, or time-barred by using validation, identity-theft processes, or statute-of-limitations defenses.
If the collector proves the account belongs to you and the balance is valid, you must pay, negotiate, or defend in court; collectors can sue if you ignore legitimate obligations.
Demand verification: within 30 days of first written contact, send a written debt validation request by certified mail, asking for the original creditor, full payment history, account number, and chain of ownership; if they fail to produce proof, dispute the item with each credit bureau and the furnisher and insist on removal.
Use FDCPA tools: send a written "cease communication" if calls are harassing, keep certified-mail receipts and records of every contact, and file complaints with state consumer protection agencies if your rights are violated.
Time-barred debts: if your state's statute of limitations has expired, you can refuse to pay and assert that defense if sued, but do not make any payment or sign acknowledgments because that can restart the clock; confirm deadlines with legal aid before acting.
If the debt is from identity theft, follow IdentityTheft.gov recovery steps, file a police report, submit identity-theft affidavits to the collector and credit bureaus, and demand deletion of fraudulent accounts.
Negotiation caveat: settlements or pay-for-delete offers can stop collection, but get written terms before paying and know payment may be reported; paying to remove a valid negative account is a choice, not an automatic erasure.
Last-resort options: if the debt is valid and unmanageable, consult a bankruptcy attorney or free legal aid to explore discharge or repayment plans, remembering bankruptcy has long-term credit and legal consequences.
Critical warnings: do not use fraudulent schemes, false affidavits, or misrepresentations to erase debts, and avoid advice that could revive legal liability; document everything and seek licensed legal help if a lawsuit or revivable statute is at stake.
Should I choose credit repair over paying Credit Associates directly?
Start by fixing reporting errors first, then only pay or settle Credit Associates for verified debts with clear written terms.
Credit repair fixes reporting accuracy, it does not remove your legal obligation to pay. Pull full reports from get your free credit reports and compare every line to your records. Dispute incorrect items with the bureaus and, if the account is questionable, send Credit Associates a certified debt-validation letter within 30 days of first contact. Follow practical steps in the FTC credit repair basics.
Decision tree: if disputes remove the entry, do not pay; if the debt is validated and genuinely yours, negotiate a settlement or payment plan only after getting written terms that specify the exact balance, reporting status to bureaus, and a release on completion. Do not make partial payments or agree to terms that re-age the debt, because that can restart reporting dates or the statute of limitations. Get everything in writing, keep certified-mail receipts, cleared-check images, and screenshots of promises, and consult an attorney if you face a lawsuit.
- Pull and archive your three bureau reports and supporting documents.
- Dispute inaccuracies with each bureau and keep confirmation numbers.
- Send a certified debt-validation request to Credit Associates within 30 days of first contact.
- If validated, demand written settlement terms that include how they will report the account.
- Refuse verbal promises, avoid partial payments that might re-age debt, get a written release after payment.
- Consider DIY disputes first; use paid credit repair only if overwhelmed and after vetting the provider.
You Don’t Have to Keep ‘Credit Associates’ on Your Report
If 'Credit Associates' is bringing down your score, you're not stuck with it. Call now for a free credit report review so we can identify potential inaccuracies, dispute negative items, and help take the first step toward repairing your credit.9 Experts Available Right Now
54 agents currently helping others with their credit