Table of Contents

#1 Way to Remove 'arcs' (Hurting Your Score)

Last updated 09/04/25 by
The Credit People
Fact checked by
Ashleigh S.
Quick Answer

Arcs is likely a debt collector, and you may have a collection account from them damaging your credit score due to unpaid debt. You *could* try paying it off or disputing it yourself with all 3 bureaus - but both options could potentially backfire, hurt your score even more, and create unnecessary stress.

Before taking action, consider calling us first - our credit experts (20+ years experience) will review your full report with you, identify the best strategy, and help fix your credit fast, stress-free.

Find Out If 'Arcs' Are Dragging Down Your Score

Arcs' might be inaccurately hurting your credit without you knowing it. Call now for a free report review so we can look for errors, dispute them, and start fixing your score ASAP.

Call 866-382-3410

 9 Experts Available Right Now

54 agents currently helping others with their credit

Why is Arcs calling me?

Most likely a third‑party collector is trying to recover a charged‑off account they bought or were assigned - ARCS (likely Absolute Resolutions Corporation) commonly pursues unpaid credit cards, installment loans or utilities and often begins outreach about 180 days after default when accounts move to outside collectors.

To be sure, request a debt validation letter in writing within 30 days of their initial contact; it must include the debt amount, creditor name, and your rights, and failure to provide it can pause collection activity. Analyze call patterns and log timestamps - frequent calls, calls before 8 AM or after 9 PM local time, or autodialed calls to your cell can indicate FDCPA/TCPA violations you can cite when disputing; send your validation request by certified mail and keep copies.

Which debt types does Arcs typically collect?

Mostly post‑charge‑off consumer debts - for example bank and retail credit cards, installment loans, purchase‑finance/BNPL accounts, utility bills, and some bankruptcy‑related balances.

Absolute Resolutions Corporation (ARCS) specializes in recovering distressed consumer receivables. They often buy charged‑off portfolios from original creditors at a discount and then pursue collection by calls, letters and, if needed, legal action. Cross‑check your files by pulling AnnualCreditReport.com free reports to see if ARCS lists an account and speed up disputes.

If you find an ARCS entry, request debt validation, dispute mismatches with the bureaus, and consider negotiating only after validation arrives; keep records of every contact and deadline (FDCPA timelines matter).

  • Bank (credit) cards
  • Retail/store credit cards
  • Installment loans (auto, personal)
  • Purchase‑finance / buy‑now‑pay‑later accounts
  • Utilities and telecom bills
  • Bankruptcy‑related balances

Is Arcs Legit or a Scam? How to Tell

Absolute Resolutions Corporation (ARCS) is a real debt‑collection company (founded 2001 and registered in multiple states) but it has consumer complaints, so treat any contact with healthy skepticism and verify before you pay.

Quick checks to tell if an ARCS contact is legitimate:

  • Confirm company details: founded 2001 and registered in states where they claim to operate.
  • BBB listing: their profile exists but they are not accredited and have closed complaints.
  • CFPB complaints: search the Consumer Financial Protection Bureau database for patterns of complaints.
  • Demand written validation under the FDCPA before any payment or acknowledgment.
  • Red flags: pressure for immediate wire or gift‑card payments, threats of arrest without court papers, or refusal to provide written debt details.
  • Cross‑check caller IDs on reverse‑lookup sites like WhoCallsMe and 800Notes.
  • If you suspect fraud or identity theft, file a complaint at ftc.gov.

What to do next: immediately request debt validation in writing and keep copies of everything. Don't give payment or personal data until you verify.

Check your credit reports for the account, dispute inaccuracies with bureaus and CFPB, save call logs and messages, and contact a consumer‑protection attorney if they threaten suit or act unlawfully.

Official Arcs Contact Details (Phone & Address)

Absolute Resolutions' official mailing address is PO Box 243, Minneapolis, MN 55439, and their website lists toll‑free numbers and a web contact option for account or payment inquiries. (absoluteresolutions.com)

  • Mail (best for proof): Absolute Resolutions Corporation, PO Box 243, Minneapolis, MN 55439 - send certified mail and keep the receipt and copies; include your account number and a clear request (e.g., validation). (absoluteresolutions.com)
  • Phone (payments / account questions): 1‑888‑766‑4028 (payments) and 1‑800‑713‑0670 (general); TTY 1‑800‑877‑8339 - call only after documenting what you'll say. (absoluteresolutions.com)
  • Email: [email protected] - use for non‑urgent written records and attach documents. (absoluteresolutions.com)
  • Online form: use the Absolute Resolutions contact form for written inquiries and to create a traceable record.

Quick tips: always date and save every message, ask for debt validation in writing, keep certified‑mail receipts, and consider a credit counselor or attorney before negotiating.

What Are My FDCPA Rights When Contacting Arcs?

You have clear federal protections when dealing with ARCS: they must give a written validation notice, you can formally dispute the debt, and they may not lie, threaten, harass, or talk about your debt with others.

Under 15 U.S.C. §1692g a collector like ARCS must mail a validation notice within five days of first contact; you then have 30 days to dispute the debt in writing, and if you dispute it the collector generally must stop collection activity until they provide verification. Cite 1692g when you write or call to force strict compliance.

You're also protected from abusive conduct and false statements under the FDCPA (see sections like 1692d and 1692e) and from unauthorized third‑party disclosure (1692c(b)). Record calls only where legal in your state (many states require two‑party consent). If ARCS breaks the law you can sue for statutory damages (up to $1,000), actual damages, plus court costs and attorney fees.

Practical moves: send written disputes and validation requests by certified mail and keep copies, note dates, times and agent names, and preserve voicemails and texts in a log. Use the CFPB debt collection tools for templates and a tracking log, and if violations continue file complaints with the CFPB or your state attorney general or consult a consumer‑law attorney.

How to Request Debt Validation from Arcs and What If It's Not Provided?

Send a written validation request by certified mail (return receipt) to the exact corporate name shown on ARCS's collection notice - Absolute Resolutions Corporation, PO Box 243, Minneapolis, MN 55439 - clearly identify the account and demand proof: the original contract, full account statements, and the chain of title/ownership; send it within 30 days after you receive the collector's written validation notice under the FDCPA and keep the certified-mail receipt. CFPB debt collection model forms. ([absoluteresolutions.com](https://absoluteresolutions.com/contact-us?utm_source=chatgpt.com), [law.justia.com](https://law.justia.com/codes/us/title-15/chapter-41/subchapter-v/sec-16…), [consumerfinance.gov](https://www.consumerfinance.gov/compliance/compliance-resources/other-a…))

If ARCS fails to produce adequate verification, the collector must stop collecting the disputed portion until it mails you verification (that's the statutory effect of a timely written dispute). Use the FTC's findings to your advantage - their 2013 study found documentation was often missing at sale (documentation present on only about 6% of purchased accounts) and buyers only verified roughly half of disputed debts - so challenge weak paperwork, dispute the tradeline with the bureaus, and press for deletion or verification. You can also file a complaint with the CFPB and consider suing under the FDCPA (civil remedies are available for violations). ([law.cornell.edu](https://www.law.cornell.edu/uscode/text/15/1692g?utm_source=chatgpt.com), [ftc.gov](https://www.ftc.gov/news-events/news/press-releases/2013/01/first-its-k…), [consumerfinance.gov](https://www.consumerfinance.gov/complaint/?utm_source=chatgpt.com), [govinfo.gov](https://www.govinfo.gov/content/pkg/USCODE-2010-title15/html/USCODE-201…))

Keep everything short and paper-trailable: copy the notice, date-stamp every communication, send disputes to Equifax/Experian/TransUnion as well (CFPB explains how to dispute and what to include), don't make payments or partial admissions until verification arrives, and if ARCS won't validate, use the lack of proof to push for removal from credit reports or pursue enforcement under federal law. ([consumerfinance.gov](https://www.consumerfinance.gov/askcfpb/1303?utm_source=chatgpt.com))

Pro Tip

⚡ Send a certified debt validation letter to Absolute Resolutions Corporation (ARCS) within 30 days of first contact to legally pause collections and force them to prove the debt - include your account number, ask for the original contract and full payment history, and keep the return receipt and all copies as proof.

How do I remove debt from Arcs that's not mine?

Start by forcing a written validation from ARCS and immediately dispute the tradeline with the three major bureaus so any unproven account gets removed.

Write a short, firm validation letter to ARCS (send by certified mail, return receipt). Demand they prove the debt, include your identifying details, and state you dispute the debt under the FDCPA/FCRA; if they don't validate, they must stop collection and the bureaus must investigate. Keep copies of everything.

  • Send ARCS a certified dispute/validation letter and keep the receipt.
  • File online disputes with Equifax, Experian, and TransUnion via their dispute portals: Equifax dispute page, Experian dispute portal, and TransUnion dispute page.
  • If identity theft is involved, submit an identity-theft affidavit to the FTC and include it in disputes: FTC identity theft affidavit.
  • Place a fraud alert or security freeze (recommended freeze) to block new accounts: Equifax security freeze.
  • Document every response, and if ARCS or a bureau fails to act, escalate (CFPB, state AG, or small-claims suit).

Use the FCRA's 30‑day investigation window as leverage: follow up weekly, demand proof of sourcing (original creditor name, account number, chain-of-title). If bureau responses are boilerplate or incomplete, a credit-repair specialist or consumer-attorney can spot procedural errors; industry experience shows skilled review can remove a large share (about 70%) of invalid entries.

If ARCS keeps reporting or harassing you after failed validation, send a formal cease-and-desist, file a CFPB/state complaint, and consider suing for FCRA/FDCPA violations or hiring counsel to get a court-ordered deletion. Stop here.

Can Arcs contact me at work, via social media, after hours, or through my friends/family?

Yes - Arcs can try to reach you, but federal rules tightly limit when, where, how, and who they may contact.

They may not call you at your job if you tell them it's inconvenient or if your employer bars such calls, and they must avoid calling before 8 AM or after 9 PM local time unless you consent or make the time known as acceptable. Social‑media outreach is allowed only as a private message that identifies the sender as a debt collector and must not publicly disclose your debt or be visible to your contacts. (law.cornell.edu, consumerfinance.gov)

Collectors may contact friends or family only to obtain location information and usually only once, without revealing that you owe money; broader third‑party disclosures are prohibited. If Arcs crosses these lines, document everything (screenshots, call logs, dates/times), and file complaints with CFPB/FTC or your state attorney general - violations can trigger enforcement actions and penalties. If you feel overwhelmed, consider getting a credit/debt professional to handle communications for you. (law.cornell.edu, consumerfinance.gov)

How do I stop Arcs from harassing me or engaging in abusive, unfair practices?

  • Send a certified‑mail cease‑and‑desist that says they must stop all contact except to notify you of legal action; keep the return receipt.
  • Demand written debt validation (if not already given).
  • Log every call, text, email, time, and rep name; save screenshots and recordings.
  • If harassment continues, prepare complaints and legal evidence.

Send the cease‑and‑desist immediately and keep it short and exact: 'Do not contact me again except to provide written notice of legal action.' Use certified mail with return receipt. Do not admit liability or negotiate in that notice.

Record everything. Use a call‑recording app (check your state's recording laws first). Keep call logs, voicemails, and message screenshots. If they use threats, profanity, repeated calls, or illegal tactics, file complaints and mention your evidence. Pair this with credit monitoring so you can spot reporting hits; recorded complaints change collector behavior - about 25% lead to policy changes.

  • File a formal complaint via the CFPB complaint portal. file a CFPB complaint
  • Contact your state attorney general's consumer protection office.
  • Report threats to local police if safety is at risk.
  • Dispute any erroneous reports with the three credit bureaus and keep dispute proof.
  • Consider a consumer‑law attorney or small‑claims suit if violations persist; use your documented evidence.
Red Flags to Watch For

🚩 ARCS may list old or time-barred debts on your credit report in ways that look active or newly delinquent, making you believe you still legally owe or must pay. Double-check the "date of first delinquency" to avoid reviving expired debts.
🚩 If you pay without getting written proof the debt belongs to you, you could be settling someone else's mistake or even a fraudulent account. Always demand written validation before you pay a cent.
🚩 Negotiating a "settled" amount without confirming how ARCS will report it to credit bureaus might leave the debt marked as unpaid or delinquent for years. Get their promise in writing before paying anything.
🚩 If you talk to ARCS on the phone without a plan, you might accidentally admit to a debt or restart the legal time limit to sue you. Stick to written communication and avoid casual conversations.
🚩 ARCS may send vague or legally confusing collection letters that look official but don't clearly state your rights or the debt's origins. Slow down, read carefully, and compare every letter to verified credit report entries.

Can Arcs add interest, fees, or charges to the original debt?

Yes - ARCS can only add interest, fees, or extra charges when your original loan or service contract allows it or state law expressly permits those charges.

Collectors must follow the contract terms and the law; the CFPB makes clear a collector may collect a fee only if the agreement or a statute authorizes it, and unauthorized 'junk' fees can violate the FDCPA. (consumerfinance.gov)

Check your original agreement line-by-line and compare any added amounts to contract language and state usury limits (see usury laws by state). If ARCS has added fees that aren't in your contract or that exceed state limits, demand an itemized validation in writing, dispute the charges immediately, and ask for a refund of improper amounts. File a complaint with the CFPB and your state attorney general if the collector refuses to justify or return unauthorized fees; many consumers report improper collection practices, so push back and document everything. (legalmatch.com, consumerfinancemonitor.com)

Can Arcs garnish wages, benefits, or freeze bank accounts without notice?

No - as a private collector, Arcs can't seize your pay or freeze your bank account out of the blue; they generally must sue and obtain a court judgment before garnishment or levies.

A lawsuit requires proper service of process and gives you the chance to defend; if you ignore it a default judgment can follow and then garnishment or a bank levy becomes possible. Many collection suits end in default because people don't respond, so quick action matters.

Some money is off-limits - Social Security and many federal benefits are protected and state wage‑garnishment limits apply, but remember taxes, child support, and certain federal student‑loan rules can allow different collection methods or administrative garnishment. If you're sued, check filings at search PACER court records or your local court site immediately.

If a garnishment or freeze happens improperly, promptly file a claim of exemptions or a motion to vacate the levy, give your bank/employer proof of exempt funds, and contact legal aid or a consumer attorney - acting fast often stops garnishments and recovers frozen money.

What Are Arcs's BBB Ratings and Complaint Records?

Absolute Resolutions Corporation appears on the BBB as an accredited business with an A+ rating, though public complaint records show recurring consumer issues. (bbb.org)

  • Debt validation / 'send proof' requests not satisfied.
  • Billing disputes / claimed wrong amounts.
  • Credit‑report errors / accounts that consumers say aren't theirs.
  • Poor communication / missed notices and website/account access problems.
  • Lawsuit or service‑of‑process complaints (people saying they learned of suits indirectly).
  • Alleged improper contacts (employer, third parties, or confusing notices).

For patterns and individual filings, review specific complaints at the BBB. (bbb.org)

Federal complaint records show multiple CFPB filings against the company over several years, with many entries marked 'closed with explanation' (company responded but did not necessarily admit fault). (fairshake.com)

The CFPB process typically yields a company response in about 15 calendar days (final reply by 60 days), so use that 15‑day benchmark when judging their responsiveness and deciding whether to escalate to the CFPB or your state regulator. (consumerfinance.gov)

Key Takeaways

🗝️ ARCS Collections is a third-party debt buyer that typically shows up after a charged-off account, and it's likely already reported to your credit.
🗝️ Start by pulling your credit reports and sending a certified debt validation letter within 30 days of ARCS's first contact.
🗝️ Don't ignore them - request proof, dispute errors with credit bureaus, and track all communication to protect your rights.
🗝️ ARCS cannot collect or sue without proper validation, and you may have legal options if they violate the Fair Debt Collection Practices Act.
🗝️ If you're unsure where to start or want help analyzing your credit reports and next steps, give us a call at The Credit People - we're here to help.

Class-Action Lawsuits and Settlements Involving Arcs

Yes - Absolute Resolutions has faced consumer FDCPA litigation (including class or proposed-class claims), but publicly reported results show limited individual awards and no major nationwide class settlement.

Notably, Velez v. Absolute Resolutions (2021) alleged misleading collection letters and there have been proposed class claims over deceptive dispute-rights; no large settlement is on record and case outcomes vary, so check PACER for docket updates. Preserve every letter and call log, send a written debt validation dispute immediately, keep certified-mail receipts, and consider a consumer-attorney; if your facts match a listed suit you can search class listings on ClassAction.org to join potential classes.

Expect modest per-member payouts when consumer collection classes settle (analysis of comparable cases shows roughly $10–$50 per class member); the bigger wins are stopping abusive practices and creating legal precedent, so prioritize early disputes and documentation and consult counsel about fees and statute-of-limitations risks.

  • Velez v. Absolute Resolutions (2021) - FDCPA claim for misleading letters.
  • Proposed class actions for deceptive dispute-rights; varied case statuses.
  • No major, widely reported class settlement found; individual damage awards reported.
  • Typical class-member recoveries in similar cases: ~$10–$50.
  • Practical takeaways: preserve evidence, dispute in writing, check PACER, consider counsel, and join via ClassAction.org if eligible.

Steps to Take Upon Receiving an Arcs Collection Notice

Act immediately: verify every notice detail, protect your rights, and prepare a documented response so this doesn't quietly wreck your score.

Within 30 days of the first contact, send a written debt-validation request and keep a copy; use debt validation letter templates as a starting point so your demand is airtight.

Check all three credit reports for a matching account, reporting date, balance, and hard inquiries, and file disputes if information is wrong or the account isn't yours.

Document everything: save the notice, date and record every call, note names, and keep copies of letters and receipts; if the debt proves valid, negotiate only with a written settlement or payment-agreement that specifies reporting and removal conditions and get expert or legal input before paying.

If the collector harasses, ignores your validation request, or violates your rights, send a written cease and desist, file complaints with CFPB or your state attorney general, and consult a consumer-attorney or legal aid - don't let silence cost you more.

What if I ignore Arcs's communications or can’t pay my debt?

Ignoring ARCS is risky - silence often leads to credit hits, lawsuits, and judgments that make the debt far harder to fix.

  • Risks: collection entries or a judgment can lower your score for about 7 years; unpaid judgments can lead to garnishments or bank levies.
  • Legal likelihood: collectors file suits and default judgments are common - the FTC notes defaulting happens in roughly 80% of cases.
  • If you can't pay: immediately communicate hardship in writing, ask for a pause or affordable plan, and request validation of the debt.
  • Check timing: statutes of limitation vary by state (typically about 3–10 years); see a state statute of limitations list to see if the claim is time‑barred.

Write short, factual letters. Send them certified and keep copies. Do not admit responsibility if you're unsure the debt is yours. Ask for written validation and any settlement terms before paying.

  • Actions to take now: send a hardship/validation letter within 30 days; get any deal in writing; refuse phone-only promises.
  • If sued: respond to the summons and consult a consumer attorney or legal aid fast - a default judgment is hard to reverse.
  • Monitor: pull your credit reports, keep records, and consider negotiating a reduced lump sum or a manageable payment plan if validation confirms the debt.

Is negotiating a lower amount with Arcs a bad idea?

No - done right, settling with ARCS can be sensible: it often cuts what you owe substantially but carries trade‑offs you must manage. (nolo.com, investopedia.com)

Negotiate only in writing and get a signed settlement that says the debt is 'paid' or 'settled in full.' Start low (many experts recommend opening around 20–30% of the balance) and expect collectors to request a lump‑sum; realistic settlements commonly shave 30–50% off older or charged‑off debt. Use a short hardship letter to show inability to pay full amount and demand written confirmation of reporting status before you pay. how to negotiate with collectors. (nolo.com, debt.com, investopedia.com)

Be aware forgiven debt can be taxable (Form 1099‑C; IRS rules and exclusions apply), and settled accounts still harm credit for years - so weigh tax, timing, and credit repair alternatives before paying. Ask for 'pay‑for‑delete' or a promise to report 'paid as agreed' in writing, and consult a tax pro if you'll receive a 1099‑C. For your rights and validation rules, read official guidance on collector conduct. IRS guidance on canceled debt. (irs.gov, consumerfinance.gov, nerdwallet.com)

Can Arcs Sue Me for Debt or Arrest Me if I Don't Respond?

Yes - ARCS (like other debt collectors) can file a civil lawsuit and, if they win, get a judgment that leads to wage garnishment, bank levies or liens, but they cannot arrest you for owing money and threatening arrest violates the FDCPA.

  • Myth: A collector can have you arrested for a debt. Fact: Debt is civil; arrest is only for crimes.
  • Myth: Ignoring notices is harmless. Fact: Ignoring a summons risks default - undefended cases lose about 95%.
  • Myth: Collectors rarely sue. Fact: Collectors sue in roughly 10% of cases (CFPB data), and judgments let them use post‑judgment tools.

If you get sued, act fast: don't ignore the summons; file an answer within your state's deadline and raise statute‑of‑limitations or validation defenses; request debt validation; keep all records; consider negotiating before or after suit; and report illegal threats to the CFPB and your state AG.

If you need a quick start to defending, file an answer using SoloSuit court-answer templates and consult a consumer‑debt attorney if the claim or judgment is significant.

What legal actions can I take if Arcs violates debt collection laws?

You can sue ARCS under the FDCPA, bring a quick small‑claims action, and file complaints with federal and state regulators to force investigations and remedies. (ftc.gov)

If you want money or a court order, sue: small‑claims court for fast, low‑cost relief or a federal suit under the FDCPA for statutory and actual damages. The FDCPA permits up to $1,000 in statutory damages per individual case, plus recoverable actual damages, court costs, and attorney fees when awarded. The federal one‑year filing deadline runs from the date the violation occurred, not discovery, so act fast. (law.cornell.edu, supreme.justia.com)

Preserve everything: dated letters, collection notices, account statements, certified‑mail receipts, call logs and any recordings (but confirm your state's consent rules before recording). Then file administrative complaints with the CFPB and the FTC and notify your state attorney general to amplify enforcement options - these agencies can investigate practices and pursue penalties or corrective action. (consumerfinance.gov, consumer.ftc.gov)

If you win or settle you can recover statutory damages (up to $1,000), provable actual losses, court costs, and often attorney's fees; regulators may also extract penalties or require fixes. For legal help, start with a consumer attorney directory or your state bar referral for free/low‑cost consults and prepare your evidence package before you call. (law.cornell.edu, consumeradvocates.org)

Can I Escape Arcs Without Paying Their Alleged Debt?

Yes - you can sometimes avoid paying ARCS, but only when the account is provably invalid, unverified, or legally unenforceable (time‑barred); otherwise serious risks remain.

If the debt isn't yours, is a duplicate, was already paid, or ARCS can't validate it, you can force deletion by disputing aggressively under the FDCPA/FCRA and demanding validation (send certified mail and keep receipts). Time‑barred debts can't usually be sued, but statutes of limitation vary by state and a time‑barred account can still appear on your report until it naturally drops off seven years from the original delinquency - so monitor for drops from your credit after seven years. Don't admit the debt or make partial payments (those can restart legal exposure). Also beware that ignoring collection notices can lead to lawsuits, judgments, wage garnishments, or bank levies if the collector sues and wins.

Practical playbook: pull your credit reports, send a written debt‑validation letter to ARCS (certified), file disputes with each bureau and the furnisher with evidence, keep meticulous records, send a cease‑and‑desist if calls are abusive, and respond immediately to any lawsuit paperwork - never ignore a summons. Professional credit repair or an attorney can speed removal of invalid entries (some dispute programs report roughly a 40% success rate for FCRA challenges) and is worth considering when self‑help stalls.

You can beat some ARCS listings without paying, but be proactive, document every step, and get legal help fast if litigation starts.

Should I choose credit repair over paying Arcs directly?

It depends - if the Arcs entry is inaccurate, unverified, or outside reporting rules, disputing it (credit‑repair route) usually offers more upside than simply paying the collector. When repair is preferable: errors, identity mix‑ups, unverifiable accounts, or reporting violations - removal can restore score faster than paying and may avoid paying a debt you don't owe. Paid firms can speed and scale disputes, but they charge fees and can't guarantee removals.

When paying or negotiating makes sense: the debt is valid, you want to stop collection actions, or you can get a genuine pay‑for‑delete agreement (rare and not guaranteed). Before paying, always request validation, confirm the statute of limitations, get any deal in writing, and weigh the cost of a credit‑repair service versus doing disputes yourself. Watch for scams; legitimate repair helps with complex or messy reports, but DIY disputes + proper documentation often work for simple, clearly incorrect items.

Find Out If 'Arcs' Are Dragging Down Your Score

Arcs' might be inaccurately hurting your credit without you knowing it. Call now for a free report review so we can look for errors, dispute them, and start fixing your score ASAP.

Call 866-382-3410

 9 Experts Available Right Now

54 agents currently helping others with their credit