Please demonstrate how you would write to a customer of ours:

There is no need to understand our service, our processes, company, or any other resource you would have as a member of our team. This is a generic written test to assess how you would write to a customer.

Please demonstrate how you would write to a customer of ours

Scenario: Assume it takes 60 days for a customer order to be shipped, and 5-7 days for it to arrive after it has been shipped.

  • Customer placed their order 60 days ago
  • Customer was previously told that it takes 60 days to receive their order
  • We cannot get the customer's order to them any faster

Here is the message you receive from the customer:

Hello,

Please tell me where my order is.  I emailed last week asking about my order and I was told it takes 60 days.  It has now been 60 days and I have still not received my order!

- Michael Jones

(You may not lie to the customer.  You may make up any information or contact information you feel would be available to you if you were the customer service agent responding.)