Contents

MoneyLion Account Closed? What to Do, Fund Access & Credit Impact

Written, Reviewed and Fact-Checked by The Credit People

Key Takeaway

MoneyLion usually closes accounts for fraud checks, violations, or internal decisions, often freezing your funds until review ends - refunds come by transfer or check. Read all closure notices immediately, contact support for status and a timeline, and keep written records of every exchange. If funds aren't returned or answers stall, escalate to regulators with your documentation. Check your credit reports after closure to catch any negative marks or errors early.

Let's fix your credit and raise your score

See how we can improve your credit by 50-100+ pts (average). We'll pull your score + review your credit report over the phone together (100% free).

 9 Experts Available Right Now

Call 866-382-3410

54 agents currently helping others with their credit

image

Account Suddenly Closed? First Steps To Take

When your MoneyLion account suddenly closes, act fast - start by reviewing any messages or emails they sent and closely check their terms of service to understand why. Next, immediately contact MoneyLion's customer support to get clarity on the closure reason and how to access your funds. Keep a paper trail of every call, message, and email. Here's your quick checklist:

  • Review closure notifications and terms
  • Contact MoneyLion support directly
  • Document all communications carefully

This will set you up for whatever comes next, like figuring out fund recovery or exploring what 'account closed for fraud' actually means.

7 Common Reasons Moneylion Closes Accounts

MoneyLion closes accounts mainly due to these seven reasons you should know upfront.

First, violating their terms of service is a top cause - things like fake info or misuse flag red instantly. You want to keep it legit and transparent.

Second, suspicious or fraudulent activity triggers closures fast. If their system suspects scams or identity theft, they'll shut your account to protect themselves and you.

Third, extended account inactivity can quietly end your relationship with MoneyLion. If you're not using the account, they might close it after a long dormant period.

Fourth, too many returned payments or chargebacks paint a risky picture. Repeated failures to cover transactions make MoneyLion pull the plug to limit losses.

Fifth, credit issues matter. If your creditworthiness takes a nosedive, MoneyLion may close your account, especially on lending or credit builder products.

Sixth, repeated breach of cash transfer rules or suspicious deposit patterns can invite account closure. They watch money flow closely to spot potential violations.

Seventh, sometimes it's a business decision by MoneyLion itself. This could be due to policy changes, regulatory constraints, or financial restructuring affecting account eligibility.

Know these and stay ahead - if your account closes, check out 'account suddenly closed? first steps to take' next for practical moves to recover funds or clarify issues.

Account Closed For “Fraud”? What It Really Means

If your MoneyLion account was closed for 'fraud,' it means their systems flagged suspicious or potentially unauthorized activity linked to your account. This isn't always caught because you tried to cheat - it could be a mistaken pattern, like sudden large transactions or unusual logins. Fraud detection uses algorithms and investigations, so even simple errors can trigger this serious action.

Common Fraud Triggers: unusual spending spikes, multiple failed login attempts, or linked accounts with previous fraud history. You'll want to contact MoneyLion immediately to understand the exact issue and ask about the status of your funds. Documentation is key: keep all correspondence and be ready to appeal if you believe there's a mistake.

Remember, 'fraud' here is an umbrella term - they might freeze your money while sorting it out. It's frustrating, but start with clear communication and ask about 'getting your funds back: 3 realistic options' next to better manage your money while resolving this.

Where Does Your Money Go After Closure?

After your MoneyLion account closes, your money usually stays with MoneyLion, locked based on why they closed your account. If it's a routine closure, they often return your funds either by transferring them back to your linked bank or by issuing a check. But if the closure involves fraud or suspicious activity, expect your money to be frozen while they investigate.

To get your money back, here's what you can do:

  • Contact MoneyLion immediately to confirm your balance and next steps.
  • Request a direct transfer or check for withdrawal.
  • If they delay, escalate through complaints or customer service channels.

Remember, you still hold responsibility for any outstanding debts even after closure. So keep tabs on your loans and payments. For practical next steps, the 'getting your funds back: 3 realistic options' section is worth checking out for clear ways to recover your cash fast.

Getting Your Funds Back: 3 Realistic Options

Getting your funds back after a MoneyLion account closure boils down to three realistic, actionable options you can pursue right now.

1. Contact MoneyLion Directly: Start by reaching out to their customer service. Ask for a clear explanation on how and when your money will be returned. Be firm but polite. Document every conversation - dates, names, and responses. This builds your case if you need to push harder.

2. Escalate the Issue: If customer service drags their feet, escalate. Request a supervisor or complaints department. Use every communication channel: phone, email, app chat. Persistence matters here. Don't let vague responses stall you.

3. File Formal Complaints: When all else fails, complain to external bodies like the CFPB or BBB. These agencies pressure companies to resolve disputes fairly. Submit your documented interactions to strengthen your claim. This step can speed up recovery or at least reveal your rights.

Follow these steps methodically. Call MoneyLion. Keep pushing up the chain. And if needed, use regulatory channels. This practical approach helps you claim what's rightfully yours. Now, check out 'what to do if you need your money urgently' to plan your next move if timing is critical.

What To Do If You Need Your Money Urgently

If you need your money urgently after a MoneyLion account closure, contact MoneyLion immediately. Be direct - explain the urgency and ask for expedited access to your funds. Keep records of every call or message; documentation is your best leverage.

Simultaneously, explore backup options like personal loans, borrowing from family, or even short-term advances from other reputable lenders. Avoid quick, high-interest payday loans - they can trap you further. If MoneyLion stalls or refuses, prepare to escalate by filing complaints with consumer protection agencies.

Stay proactive and firm but patient. Check getting your funds back: 3 realistic options next to prepare for realistic recovery steps beyond just urgency.

Can You Reopen A Closed Moneylion Account?

Reopening a closed MoneyLion account is generally unlikely, especially if MoneyLion initiated the closure. Once closed, the account can't typically be reactivated because of their policies or the reasons behind the closure, like suspicious activity or terms violations. However, don't assume it's impossible - checking directly never hurts.

To try reopening, contact MoneyLion's support team promptly:

  • Explain your situation clearly.
  • Ask if reinstatement is an option.
  • Keep records of all communication.

If they decline, focus on retrieving funds and managing outstanding loans, then see the 'account suddenly closed? first steps to take' section for next steps.

What Happens To Your Loans And Credit Builder?

When your MoneyLion account closes, any loans or Credit Builder accounts don't disappear - they still exist, and you're on the hook to pay them back as agreed. Ignoring these debts won't make them go away; unpaid loans can hurt your credit score and lead to collection efforts. If you were using Credit Builder, your payments stop building credit if you don't keep paying, which can stall your progress.

Loan Status: You must continue making payments through whatever channel MoneyLion provides. Staying current protects your credit and avoids extra fees or default.

Credit Builder Impact: Missing a payment usually means missed credit reporting, which stalls your credit improvement. So, maintain payments even if the account closes.

Keep track of what you owe and communicate with MoneyLion promptly. It's a pain, sure, but falling behind could damage your credit faster than account closure itself. For what to do next, check out 'how account closure affects your credit score' - knowing this helps you stay ahead.

How Account Closure Affects Your Credit Score

Closing a MoneyLion account doesn't automatically ding your credit score. Your credit report won't even show the bank account itself since deposit accounts don't get reported. The problem happens only if you leave a negative balance unpaid. That can trigger collections, late fees, or even derogatory marks that hit your credit hard. So if you close your MoneyLion account but still owe money, that's where trouble starts.

Keep in mind, closing a MoneyLion Credit Builder loan or any outstanding balance without paying it off is risky. That unpaid debt will report to credit bureaus and hurt your score severely. But if you settle your loan or credit obligations, closing the actual account has no direct impact on age of credit or utilization ratios because deposit accounts don't affect those factors like credit cards or loans do. Just be sure to follow up on any outstanding balances immediately.

Here's what you can do: confirm your account balance is zero, and resolve any outstanding debts quickly. Keep receipts and statements for proof. Keep an eye on your credit reports to catch mistakes early, because sometimes collections get reported in error after closure. If you see false negative info, check out 'disputing a false delinquency on your credit report' for fixing that. Staying proactive keeps your credit safe after closure.

Disputing A False Delinquency On Your Credit Report

If you spot a false delinquency on your credit report, act fast and dispute it with the credit bureaus right away. First, pull your credit reports from all three bureaus - Experian, TransUnion, and Equifax - to identify the exact error. Next, gather documents like account statements or communications from MoneyLion proving you didn't miss payments. When disputing, file online or send a certified letter to each bureau outlining the mistake and including your proof.

The bureaus must investigate within 30 days. Keep a detailed record of all your submissions and responses. If the delinquency is confirmed false, they'll remove it, improving your credit score. Remember, errors can happen after MoneyLion account closures, so verifying balances and payments is crucial. Be persistent - sometimes follow-ups are needed if the first dispute isn't resolved correctly.

This process can feel frustrating, but staying organized and proactive is your best bet to clear your record. Once done, check out 'what to do if customer service won't help' for how to escalate if needed.

What To Do If Customer Service Won’T Help

If MoneyLion's customer service won't help, don't give up just yet. First, escalate your issue directly to a supervisor or the company's complaints department. Be sure to record every call - note dates, times, representative names, and what was said. This documentation is your strongest ally.

Next, try these moves:

  • Use social media channels to voice your concerns publicly; companies often respond faster.
  • Consult the company's official complaint procedures and submit a formal written complaint if needed.
  • Reach out to external mediators like the Better Business Bureau (BBB) or the Consumer Financial Protection Bureau (CFPB) if internal attempts fail.

Remember, persistence and detailed records improve your chances. Keep cool, stay clear, and stay firm. If you want more depth on formal complaints, check out filing complaints: bbb, cfpb, and beyond for solid next steps.

Filing Complaints: Bbb, Cfpb, And Beyond

If MoneyLion customer service isn't helping, filing a complaint with BBB or CFPB can force their hand. For the Better Business Bureau (BBB), gather detailed records (emails, call logs), then file your complaint online explaining the issue and your efforts to resolve it. The BBB will notify MoneyLion and mediate a response - though they don't enforce legal action, their involvement often prompts quicker replies.

With the Consumer Financial Protection Bureau (CFPB), upload documents and explain the problem clearly on their portal. The CFPB investigates patterns of abuse or legal violations and compels companies to respond formally. This process is slower but carries regulatory weight that can pressure MoneyLion or alert other regulators.

Beyond those, consider state banking regulators or your state attorney general's office, especially if funds are withheld unfairly. Keep perfect documentation. Complaints aren't magic fixes, but proper filings escalate your issue beyond customer service dead ends.

If you want practical next steps, check out 'what to do if customer service won't help' for tips on escalating before filing complaints. It's all about building a solid case when MoneyLion plays hardball.

Legal Options If Your Funds Are Withheld

If your funds are withheld, legal options exist but require a clear plan. First, gather all contracts, account statements, and any official communication related to the closure and withheld funds. This documentation forms the foundation for any legal claim.

Next, consult a consumer law attorney with experience in banking disputes. They can advise you on the viability of suing for wrongful withholding or guide you toward arbitration or small claims court, depending on your case and state laws. Know your rights regarding fund access and timelines for release.

You can also consider filing formal complaints with bodies like the Consumer Financial Protection Bureau (CFPB) or your state's financial regulator to pressure the institution. These complaints often prompt internal reviews that might speed up resolution without litigation.

Legal action is a last resort but sometimes the only way to reclaim your money. Stay organized and persistent. If you want more immediate tactics, check out 'what to do if you need your money urgently' for practical next steps.

Guss

Quote icon

"Thank you for the advice. I am very happy with the work you are doing. The credit people have really done an amazing job for me and my wife. I can't thank you enough for taking a special interest in our case like you have. I have received help from at least a half a dozen people over there and everyone has been so nice and helpful. You're a great company."

GUSS K. New Jersey

Get Started button