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BMO Closed My Account - What Steps Should I Take Next?

Written, Reviewed and Fact-Checked by The Credit People

Key Takeaway

BMO closed your account - your funds are frozen for 7–14 days, so confirm your contact details and track your refund check ASAP. Immediately update your direct deposit and bill payment info to prevent missed payments or fees. Request your final statement and closure notice for proof in any future disputes with billers or credit agencies. Check all three credit bureaus for errors, as unexpected account closures can impact your credit score.

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Why Did Bmo Close My Account?

BMO can close your account at any time, often without giving a specific reason, as their User Agreement allows. Common triggers include suspected fraud, a sudden drop in your credit profile, prolonged inactivity, or failure to verify your identity. Although frustrating, it's rare they'll disclose the exact cause.

Think of it like this: if you stopped using the account for months, or had a big credit score hiccup, BMO might flag you as risky. Or if they spot what looks like fraudulent activity, they'll act quickly to protect themselves. Sometimes, repeated overdrafts or breaking their policies also do the trick.

If you're left wondering what to do next, your priority is securing your funds and moving your payments. Grab your final statement, and check if there's money to reclaim. Reach out to customer service for clarity, even though they likely won't say why.

Knowing these basics helps you prepare. Once you've processed the closure, check out 'what to do right after closure' to keep things smooth and avoid surprises with your finances and payments.

5 Common Reasons Bmo Shuts Accounts

BMO typically shuts accounts for five main reasons you should know. First, if your account has been inactive for a long time or hardly used, they may close it to reduce risk and administrative costs. Next, a sharp drop in your credit score or a flagged risk profile can prompt closure without warning.

Third, suspected fraud or security concerns make BMO act fast to protect both you and themselves - this includes unusual activities or risk patterns spotted internally. Fourth, repeatedly violating bank policies, like frequent overdrafts or bounced payments, signals risk, leading BMO to cut ties. Lastly, if you fail to verify your identity or update necessary account information, BMO often closes the account to comply with regulations.

Keep in mind, BMO doesn't owe you a detailed explanation, but these reasons frequently come up for closed accounts. Understanding this helps you avoid surprises and manage your banking relationships better.

If your account was closed, move quickly to secure your funds and redirect payments as explained in 'what to do right after closure.' This keeps things smooth and prevents financial hiccups down the road.

What To Do Right After Closure

Right after BMO closes your account, your top priority is to get a final statement and official closure confirmation. This proves your account's zero balance and closure date, which you'll want for your records and potential disputes. If you owe money, pay it off immediately to avoid collections or credit hits. Next, scrutinize your linked automatic payments and direct deposits; update or switch them without delay to prevent failed transactions and extra fees.

Check if BMO sent you a refund check if you had a positive balance. It usually arrives within 7-14 days, but if it's late, call their customer service immediately to avoid delays. Also, if you had rewards or points, consider if they were redeemed before closure - most go poof once the account shuts. This means reviewing any email or digital notifications about lost perks.

Keep copies of all correspondence and document calls or chats with BMO reps. You'll need a paper trail if confusion or disputes arise. Lastly, begin searching for a new bank account and prepare to switch your banking activities quickly. Missed this step? Later, you'll face more headaches fixing transfers and bills.

Take these steps now: confirm closure, settle balances, update payments, and secure funds. Acting fast saves you stress and fees. After this, explore 'how to get your money back' for managing leftover funds smartly.

How To Get Your Money Back

If your BMO account has a positive balance after closure, the bank must return your money - usually via a check sent to your address within 7 to 14 days. If it takes longer, don't hesitate to call BMO customer service and ask about the status.

To speed things up:

  • Confirm your mailing address on file is current.
  • Check if they offer direct deposit or wire transfer refunds for faster access.
  • Keep your closure confirmation and final statement handy when you call.

If you never receive the refund, file a formal complaint with BMO and escalate if needed. Remember, any owed debt will be deducted first, so your returned funds equal your net positive balance.

Once you get your money back, switch your payments and deposits pronto - see 'how to switch direct deposits fast' to avoid further hassles. Getting your money safely - done right - is crucial before moving on.

What Happens To My Rewards And Points?

When BMO closes your account, most rewards and points tied to that account typically expire immediately. You lose unused rewards unless you redeem them before closure or right after you get the closure notice. Always check your specific card's rewards policy because some programs may have exceptions or grace periods, but that's rare.

If you miss redeeming points in time, they usually vanish - no transfers or refunds. BMO's rewards don't roll over to other accounts or cards automatically. To avoid losing value, log in and convert points to gift cards, travel credits, or cashback while you still have access. Consider contacting BMO rewards support promptly to ask about special accommodations if closure happens suddenly.

Not all rewards are equal: for example, travel points often have stricter expiration rules, while some cashback-rewards may post to your bank balance or statement automatically before closure. Review your rewards terms now. If your account closure is unexpected, treat rewards as part of your final balance planning - try to cash out any goodies quickly before the doors truly shut.

Bottom line: if your BMO account is closing, act fast to save points. Redeem or claim whatever you can ASAP. Check 'how to get your money back' next to ensure you receive any leftover cash. This helps avoid surprises with your rewards and final balances.

Will This Hurt My Credit Score?

Closing your BMO account itself doesn't directly slash your credit score. But here's the deal: it lowers your total available credit, which can bump up your credit utilization ratio if you carry balances elsewhere - and that ratio hits scores pretty hard. So, if you had a big credit line with BMO and now it's gone, your utilization looks worse, and yes, your score might dip.

If the account closed because you were behind on payments or over your limit, that's a different story - it can damage your payment history, which is the biggest part of your score. Just closing an account in good standing won't show up negatively on credit reports. But remember, fewer open lines can reduce your overall credit mix, slightly affecting your score too.

To protect your score, focus on keeping balances low on other cards and paying bills on time. Also, check your credit report after the closure to spot any unexpected negative entries, and dispute them if needed.

If you want to dig deeper into fixing credit damage or managing balance transfers after closure, check out 'what if I still owe bmo money?' next for practical tips on handling leftover balances.

What If I Still Owe Bmo Money?

If you still owe BMO money after your account closes, you remain fully responsible for paying off that debt. BMO will send you payment instructions and deadlines. Ignoring this can lead to collections, credit reporting, or even legal action.

To handle this smartly, contact BMO promptly, confirm your outstanding balance, and set up a repayment plan if needed. Keep all communications documented and ask about flexible payment options if cash flow is tight. Remember, settling the debt is crucial to avoid penalty fees and credit damage.

Stay proactive and don't let this linger. Next, check out 'who to contact at bmo for answers' for the right channels to resolve this efficiently.

Who To Contact At Bmo For Answers

If BMO closed your account and you're hunting for answers, start with their Customer Service at 1-888-340-2265. This is your go-to number for the clearest, quickest info about your situation. Trust me, they handle these questions all day and can guide you through what's next or clarify why the closure happened if they can.

If phone lines are busy or you want a face-to-face chat, hit up your local BMO branch. Use their online locator to find the closest one fast. Talking with a banker in person can help especially if you have complex questions or need documents.

Keep records of every call or visit - note names, dates, and what's said. If the usual paths lead nowhere, escalate by filing an official complaint through BMO's complaint process listed on their website.

Remember, BMO isn't always required to give you a detailed reason for closing your account. So persistence is key when chasing answers.

Next, check out what to do right after closure for practical steps you should take immediately after speaking with BMO.

Can I Reopen My Closed Bmo Account?

You generally cannot reopen a closed BMO account. Once an account is closed, even voluntarily, the bank treats it as permanently closed due to policies and risk management. Your best option is to apply for a new account, but note BMO will evaluate your application with current eligibility rules and your credit status.

If you want access to banking services with BMO again, start fresh: gather necessary ID, proof of address, and any documentation showing your financial standing. The new account application process might involve credit checks, especially if you want overdraft or credit products. Be prepared to explain previous account closures if asked.

Bottom line: closed accounts stay closed; you must open a new one. For tips, check the section on 'how to switch direct deposits fast' - it's crucial to update your payment info quickly once you open at BMO again or move elsewhere.

How To Switch Direct Deposits Fast

Switching your direct deposits fast starts with having your new bank details ready. Don't wait - grab your new routing and account numbers immediately. Next, notify every income source at once: employers, government benefits, and any other payers. Feel free to ask your HR or payroll about their direct deposit change process - many offer quick online forms or downloadable PDFs.

Act fast: submit those direct deposit change forms before your old account closes or right after if you're reacting to a shutdown. Double-check you've covered all income streams to avoid missed payments. Since processing times vary, expect a one to two pay cycles delay. Meanwhile, keep your old account accessible, if possible, until you confirm deposits land in your new account.

Tip: Inform your payroll and benefits offices by email or phone alongside submitting official forms. Follow up to confirm the change went through. Also, check your new account online regularly to spot the first 1–2 deposits.

The key is speed and thoroughness. Gather your info, notify all payers, confirm submission, and monitor deposits. Doing this reduces downtime and keeps your cash flowing smoothly despite the account closure. Once you handle this, peek at 'what to tell creditors and billers' next - it's crucial to lock down all your payments.

What To Tell Creditors And Billers

Tell all your creditors and billers right away that your BMO account is closed. Give them your new bank details or credit card info to avoid missed payments and service cuts. Mention any pending auto-payments so they update their records immediately.

Keep track of your communication - note who you spoke with, when, and what was said. If fees pop up due to transactions hitting the closed account, dispute them right after explaining the situation.

Quick action here stops late fees and credit damage. After this, check out 'how to switch direct deposits fast' to keep your money flowing smoothly.

Legal Rights When A Bank Closes Your Account

When a bank closes your account, you have specific legal rights, even though banks can generally shut accounts at their discretion. First, the bank must return any remaining funds in your account after deducting outstanding debts. Expect this refund via check or electronic transfer within around two weeks.

You also have the right to receive clear notice - usually by mail or email - about the closure, though the timing isn't always immediate or guaranteed. Keep in mind, banks don't have to provide a detailed reason for closing your account. However, if you suspect discrimination or wrongful closure, you can file a complaint with regulatory bodies like the CFPB or OCC.

Your access to your money and statement documentation remains protected. Plus, you're free to open accounts with other banks without restriction. The key is staying proactive: retrieve your final statements, pay any owed balances promptly, and notify all payees of your new banking details.

Knowing these rights helps you handle this frustrating situation smarter. For practical next steps, check out 'what to do right after closure' to get your funds and info in order quickly.

Alternatives To Bmo: Where To Bank Next

If BMO closed your account, it's time to find a reliable alternative that suits your needs. Start by weighing these top options:

  • Tangerine: No-fee accounts with great online banking and free access to Scotiabank ATMs nationwide.
  • Simplii Financial: Also no monthly fees, offers unlimited transactions, and easy mobile app experience linked to CIBC's network.
  • RBC Royal Bank: If you prefer extensive branch access and personalized banking, RBC has solid offerings but watch out for some fees.
  • Credit Unions: Local credit unions often provide competitive rates, lower fees, and more personalized service if you want community-focused banking.
  • Wealthsimple Cash: For simple spending and saving with no fees, plus quick peer transfers, though no traditional branches.

Focus on low or no monthly fees, ATM accessibility, digital tools, and customer service as your main criteria. Remember, switching banks means updating direct deposits and bill payments pronto. This way, you avoid surprises and keep your money moving smoothly. For tips on handling your payments, check out 'how to switch direct deposits fast.'

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