What's TransUnion's Identity Theft Phone Number?

Dial 1‑800‑916‑8800 to reach TransUnion's U.S. identity‑theft hotline; the toll‑free line runs 24 hours a day, 7 days a week and is the dedicated number for reporting fraud, placing a fraud alert, or requesting a credit freeze, as discussed in the 'when you should call TransUnion instead of using online tools' section.

Call TransUnion at 1‑800‑916‑8800 whenever you need immediate, person‑to‑person help, such as placing a fraud alert, freezing credit, or verifying suspicious activity TransUnion identity theft help page.

If the matter is non‑urgent or you prefer a self‑service route, use the online portal or mobile app to update alerts, dispute errors, or schedule routine checks; these tools handle most standard requests without a live representative.

Report identity theft by phone in five swift actions.

1. Collect essential details - have your Social Security number, full name, address, birth date, and any relevant account numbers or recent statements ready.
2. Dial TransUnion's identity‑theft line - call 1‑800‑916‑8800 during regular business hours.
3. Confirm your identity - answer the representative's security questions using the information you gathered.
4. Place a fraud alert - tell the agent the nature of the theft, request a fraud alert on your file, and ask them to note the incident in their system.
5. Secure a case reference - obtain the reference number, note any follow‑up actions such as a credit freeze, and ask how you'll receive confirmation of the alert.

Proceed to the next section for the exact information you must have before you call.

Before you dial TransUnion's identity‑theft line, gather these five pieces of information. Having them ready speeds the call and prevents repeated verification.

• Full legal name exactly as it appears on your TransUnion file
• Social Security Number (or Tax ID) and date of birth
• Current mailing address and any address changes from the past 12 months
• Detailed description of the fraudulent activity (date, amount, merchant, account numbers)
• Police report number or FTC Identity Theft Report reference, if you filed one
• Reference number for any existing fraud alert or credit freeze you have placed, if applicable

TransUnion's identity‑theft line is 1‑800‑916‑8800. When the agent answers, say: 'Hello, I'm [Your Name]. I believe I'm a victim of identity theft and need to place a fraud alert and discuss a credit freeze. My Social Security number is [XXX‑XX‑XXXX]. I have a copy of the police report and a list of disputed accounts ready. Please add a reference number to this call and confirm the next steps.'

Keep the script handy, read it slowly, and pause only to answer the agent's verification questions.

After the agent confirms the fraud alert and credit freeze, request the reference number in writing and ask how long the alert will stay active. Then you can move on to the next section on how to ask for a fraud alert or credit freeze during the same call. For official phone‑number details, see the TransUnion identity theft help center.

When you reach a TransUnion representative, request a fraud alert or a credit freeze right away. The agent will place the chosen protection on your file during the same call and give you a reference number for follow‑up.

• State clearly which service you need: 'I want a fraud alert' or 'I want a credit freeze.'
• Confirm your identity by providing full name, Social Security number, date of birth, and current address.
• For a fraud alert, ask that it be set for the standard 90‑day period and request a written confirmation; you can renew it later if needed.
• For a credit freeze, verify that all credit files are locked and ask how to lift or thaw the freeze; note any PIN or password the rep provides.
• Request that the rep email or mail you an official notice with the reference number and expiration details.

The representative will tell you when the alert or freeze becomes active, usually within minutes, and this timing will be covered in the next 'Typical wait times and call outcome expectations' section. For more details, see TransUnion fraud alert information and TransUnion credit freeze details.

When you dial 1‑800‑TRIDENT (874‑3368), average hold time is about three to five minutes; during peak fraud‑season hours it can stretch to ten or fifteen minutes, so have a timer handy. Once you reach a live agent, expect a brief identity verification (name, SSN, recent address) before the representative opens your case.

The agent will place a fraud alert immediately, provide a reference number, and can initiate a credit freeze if you request it. They will confirm the next steps, such as any documents TransUnion may request (see the following section) and how you'll receive confirmation of the alert or freeze.

After you dial TransUnion's dedicated identity‑theft hotline (1‑800‑678‑8857), a representative may ask you to provide several supporting documents.

• Government‑issued photo ID (driver's license, passport, or state ID)
• Social Security card or number verification
• Proof of current residence (utility bill, lease agreement, or mortgage statement)
• Police report or FTC Identity Theft Report (Form 3949‑A)
• Recent bank or credit‑card statements showing the disputed activity

Only the official TransUnion identity‑theft line, 1‑800‑916‑8800, connects you to a real agent; any other caller ID or toll‑free number is a fraudster. Spot a scam by checking these signs:

• Caller demands payment upfront or asks for gift‑card codes.
• Representative claims they can instantly erase debt or 'fix' your credit for a fee.
• Call originates from a foreign country code or shows a '+1' prefix but sounds robotic.
• Agent asks for your full Social Security number, bank PIN, or passwords before verifying your identity.
• Script mentions 'we've detected suspicious activity' without you having initiated contact.
• Caller refuses to provide a call‑back number that matches 1‑800‑916‑8800 or hangs up when you request verification.

Reach out to Experian and your bank, attaching the exact transaction examples that show the recurring merchant charges Boost is missing.

• Gather 3 - 5 recent statements highlighting the payment date, amount, and descriptor (e.g., 'Netflix 12345'); screenshots work well.
• Email Experian's Boost support via the Experian Boost support page, copy‑paste the sample rows, and note that you've already confirmed the correct bank link and that the bank supports Boost (see sections 1‑2).
• Contact your bank's customer service through the your bank's customer service portal; attach the same examples and ask them to verify that the merchant code is flagged as a recurring charge and not blocked by MFA or security settings.
• Request a confirmation code or ticket number from each party; include it in your next Boost re‑authorization (section 4) to force a fresh scan.

If both parties acknowledge the examples and confirm eligibility, run the Boost refresh and monitor for up to 30 days for the new recurring payments to appear.

Call the dedicated business line at 1‑800‑874‑4530 and ask for the 'Fraud & Identity Theft' team; they handle corporate‑level breaches.

Reach the same team by email at [email protected] for written documentation or follow‑up.

If you already have a TransUnion consumer case number, you can also call 1‑800‑916‑8800, mention that the issue concerns a business or commercial identity, and the agent will transfer you.

Business hours run Monday‑Friday, 8 am‑8 pm ET; calls outside these times are queued for the next business day.