TransUnion Contact Info by Department?

TransUnion's primary consumer contact is the 1‑800‑916‑8800 phone line, its website TransUnion official website, and a live‑chat widget on the site for general assistance.

• Main consumer phone: 1‑800‑916‑8800 (available 24/7)
• Credit‑freeze line: 1‑800‑680‑7289 (open weekdays 8 am - 9 pm ET)
• Dispute line: 1‑888‑909‑8872 (open weekdays 7 am - 10 pm ET)
• Identity‑theft line: 1‑800‑916‑8800 (same as main, select 'Identity theft')
• Website: TransUnion official website
• Live chat: click 'Chat' button at the bottom right of the homepage; only handles general consumer queries, not department‑specific issues (verify directly for current availability)

To dispute credit report errors, reach TransUnion's Consumer Dispute team via phone, the online portal, or certified mail ‑ all are verified as of December 2024.

1. Collect evidence - download your latest report, highlight each inaccuracy, and gather supporting documents (billing statements, court records, etc.).
2. Submit online - log in at the TransUnion credit‑dispute portal, upload the items, and add a concise description (e.g., 'account #12345 incorrectly listed as delinquent').
3. Call the dispute line - dial 1‑800‑916‑8800, select 'dispute a credit report item,' and provide the same details you'll send online. The representative will email a case number for tracking.
4. Mail a certified letter (if preferred) - address it to:
   
   TransUnion LLC
   
   P.O. Box 2000
   
   Chester, PA 19016
   
   Include your full name, address, Social Security number, a copy of the report with errors highlighted, and copies of supporting documents. Keep the return receipt.
5. Track and respond - TransUnion must investigate within 30 days. Check status via the online portal or by calling the case number. If the outcome is unsatisfactory, request a re‑investigation and, if needed, forward the case to the Consumer Relations department at 1‑800‑916‑8800, option 2.

Proceed to the next section for guidance on reporting identity theft to TransUnion.

• Call TransUnion's dedicated fraud‑reporting line at 1‑800‑916‑8800; a specialist will open a fraud case on your credit file.
• Provide your FTC Identity Theft Report (downloadable here), a government‑issued photo ID, and the police report number if you have one.
• Request a fraud alert be placed; it flags your file for 90 days (extendable to one year) and alerts lenders to verify your identity.
• Ask for a credit freeze and note the mailing address for freeze requests: P.O. Box 2000, Chester, PA 19016 (same address used in the 'Place or lift a credit freeze' section).
• Confirm the actions in writing - either via the online portal or by mailing a copy of your documents - to ensure the fraud alert and freeze are active.

You can place or lift a credit freeze with TransUnion online, by phone, or through mail.

• Online - Visit the official TransUnion credit‑freeze portal, create an account, and follow the prompts to add or remove the freeze. The system issues a PIN and password you'll need for future changes.
• Phone - Call 1‑800‑916‑8800 (available 24 hours). Provide your Social Security number, date of birth, and the PIN/password from your online request. The agent can activate, temporarily lift, or permanently remove the freeze.
• Mail - Send a signed, written request to TransUnion Security Freeze, P.O. Box 2000, Chester, PA 19016. Include your full name, address, Social Security number, and a copy of a government ID. Specify whether you want to 'place,' 'temporarily lift,' or 'remove' the freeze, and include the PIN if you already have one.

Keep the PIN or password in a secure place; you'll need it each time you modify the freeze. Verify the address and phone number directly on TransUnion's website, current as of December 2025, before sending any personal information.

The primary mailing address for all consumer‑initiated disputes is TransUnion Consumer Dispute Department, P.O. Box 2000, Chester, PA 19016; send copies of your identification, a clear statement of the error, and any supporting documents to this line.

For formal legal notices - such as cease‑and‑desist letters, litigation filings, or statutory demand letters - address the correspondence to TransUnion LLC, P.O. Box 2000, Chester, PA 19016, and label it 'Legal Department' on the envelope; always confirm the current address on the official TransUnion contact page before mailing.

The quickest way to get a live TransUnion representative is to call between 8 a.m. and 10 a.m. Eastern on a Tuesday or Thursday, when call volume is lowest.

1. Dial the consumer line - 1‑800‑916‑8800 (current as of December 2025; verify on the official TransUnion contact page).
2. Skip the automated menu - When you hear 'For credit report assistance, press 1,' say 'Representative' or press 0 repeatedly until an operator answers.
3. Identify yourself quickly - 'Hi, I'm [Your Name] and I need to speak with a live representative about a credit report issue.'
4. State the purpose clearly - 'I'm calling to dispute an error on my credit report' or 'I need help lifting a credit freeze.' Use the exact wording from the department you're targeting (see the earlier sections for the correct team).
5. Confirm next steps - Ask, 'Can you please give me a reference number and tell me what information you need to resolve this today?' Write down the rep's name and the number they provide.

These steps and the timing above give you the best chance of reaching a live TransUnion rep without endless hold time.

TransUnion fields business and commercial inquiries through its dedicated Business Services line at 1‑800‑915‑8872 (available Monday‑Friday, 8 a.m. - 6 p.m. ET, current as of Oct 2024).

For account‑specific questions - such as setting up a corporate credit monitoring program, requesting bulk credit report data, or discussing credit freeze options for multiple entities - log in to the portal at TransUnion Business portal and use the 'Contact Support' widget, which routes you to a live representative within minutes.

If you prefer written communication, email [email protected] or mail requests to TransUnion LLC, P.O. Box 2000, Chester, PA 19016; include your D‑U‑N‑S number and a clear subject line (e.g., 'Corporate credit report request'). Verify all details on the official site before sending, especially if you've just read the preceding 'best times and scripts' section, and you'll find the next step - investor relations contacts - just below.

Reach TransUnion's investor‑relations and media contacts through the phone, email, and mailing details listed below.

• Investor‑relations phone: 1‑800‑916‑8800, select option 2 (current as of Oct 2024) - request 'Investor Relations.'
• Investor‑relations email: [email protected] - verify on the TransUnion Investor Relations website.
• Media (press) phone: 1‑800‑916‑8800, select option 3 (current as of Oct 2024) - ask for the 'Press Office.'
• Media email: [email protected] - confirm via the TransUnion Media Center.
• Mailing address for formal IR or press correspondence: TransUnion, Investor Relations, 555 W. Monroe St., Chicago, IL 60661, USA.

If a dispute, fraud report, or freeze request stalls, ask the agent to route you to TransUnion's Executive Resolution Department.

1. Prepare a one‑page summary that lists the case number, dates of prior contacts, and copies of all supporting documents.
2. Call the primary consumer line 1‑800‑916‑8800, mention the case number, and say 'I need to speak with Executive Resolution.' The rep will either transfer you or provide a direct line (often 1‑800‑914‑0400).
3. When the executive rep answers, repeat your summary verbatim, ask for a written acknowledgment, and request a target resolution date.
4. Follow up the call with an email to [email protected], attach the same summary, and reference the call's date and the agent's name. Use the subject line 'Escalation Request - [case #]'.
5. If no response within five business days, resend the email and copy the consumer‑protection email address listed in the 'best times and scripts to reach a live TransUnion rep' section.
6. As a last resort, file a complaint with your state attorney general or the CFPB, attaching the entire email trail.

For the executive‑support contact page, see TransUnion Consumer Contact Center.

Official TransUnion contact details live on the company's support page, and they change rarely; as of December 2025 the primary consumer phone is 1‑800‑916‑8800, the secure chat appears after logging into TransUnion official support page, and mail should go to the address listed there for disputes. Verify any number you receive by cross‑checking with this page before sharing personal data.

Impersonation scams mimic those exact channels, often calling from spoofed numbers and demanding SSN, DOB, or credit‑freeze codes. Scammers may claim urgency or promise a 'quick fix.' Counteract by hanging up, looking up the official number, and calling back; never provide information to an unsolicited caller. For broader fraud‑avoidance tactics see the FTC guide on credit scams.

If TransUnion ignores your request, file a complaint with the consumer‑protection agency that regulates credit reporting in your state.

• Locate the appropriate regulator (state attorney general's office, Department of Financial Services, or similar). Most states list their consumer‑finance contacts on the official website; verify the number and address before calling.
• Submit a formal complaint to the Consumer Financial Protection Bureau (CFPB) and select your state regulator in the 'State Agency' field. The CFPB forwards the case to the state agency and tracks the response.
• Provide TransUnion's reference number, copies of all correspondence, and a clear description of the unresolved issue. Keep originals and note dates of every contact.
• Request that the regulator intervene, demand a written response from TransUnion within a specific timeframe (e.g., 15 business days), and ask for any applicable penalties or corrective actions.
• If the regulator's response is unsatisfactory, consider filing a small‑claims suit or consulting an attorney for a possible Fair Credit Reporting Act (FCRA) lawsuit.

Escalating through your state regulator adds legal pressure and often prompts a timely resolution, especially after you've already tried executive support and verified TransUnion contacts in earlier sections.